Mercedes-Benz of Reno

We have used this dealership several times in the last 5 years for sales and service. They are always prompt and very helpful years for sales and service. They are always prompt and very helpful More

There is nothing wrong with this dealership. The only problem is their family style service is no longer in place. The only problem is their family style service is no longer in place. More

Terrible experience. Had a flat tire and damaged rim. Paid cash (way above 2k) Sale person (Sean) told me he would wave the inspection fee (around 250$) an never did, en Had a flat tire and damaged rim. Paid cash (way above 2k) Sale person (Sean) told me he would wave the inspection fee (around 250$) an never did, ended up paying it. Called him while repair were being performed ( took 5 phones calls, called two days in a row, left voicemail etc…) and asked for the replaced parts to be returned to me (the rim and the tires) When picking up the car, they gave me the rim but discarded the tires! Even though the non damaged tire was at least 7/32” Common sense would want you to call the customer? This was a good tire?! Talked to the manager (Derrick) via email and after mentioning the law, NRS 487.6883, they both totally ghosted me and offered no solutions. They are lucky I am very busy and do not have time to turn this into a small claim. More

Mediocre rating primarily reflects the fact that they do not seem to respond to phone messages. I left several, then called main number, explained my concern, was promised that somebody would call back, did not seem to respond to phone messages. I left several, then called main number, explained my concern, was promised that somebody would call back, did not happen. Repeated this, again no call back. So in the end I drove to dealer. Car was taken in, I would be called back within 48 hours with update....nothing. Left several voice mails, again had to drive in to be told what was going on. Very frustrating. meanwhile, the service and repair were well executed and my service representative could not have been nicer. So mixed experience this time around. More

Will Goodpasture did an excellent job for me. He knows MB's which was a surprise for me. Everything happened as he said it would. Nice work! Best Pete He knows MB's which was a surprise for me. Everything happened as he said it would. Nice work! Best Pete More

Complained about loss of power in Sprinter 2019 and getting kicked off cruise control for days at a time over a three year period. Claimed they checked all they could but would have to have a code, et getting kicked off cruise control for days at a time over a three year period. Claimed they checked all they could but would have to have a code, etc. Understood. In Canada two weeks ago, same problem but the engine light came up. Got to Bellingham, WA - problem was a power buster for the turbo that was literally hanging for few screw threads - I have video of how loose it was. They said I would not have been able to get back to Reno with this condition. I was disappointed Reno was unable to come across a loose part attached to the unit that delivers power, but I was not angry and no one is perfect. The problem came when I stopped by to let a service writer know about the problem yesterday. He was immediately defensive, pulled up my record but did not review notes about may concerns or what was done and immediately claimed the Bellingham service at had an unfair advantage. I agreed the lack of a code was an issue but since the problem was a loose part in the engine power system I would have expected that to have been found especially after two times in for service on this issue. This was not a minor problem as on several occasions we lost power on a 70/65 MPH road with the vehicle unable to go faster than 30 MPH on a minor incline. I was polite but the service writer was adamant I had no issue with Reno, was glade the problem was resolved and have a good day. In my opinion, snarky to say the least. I actually thought the service department would be interested in how this problem was resolved and incorporate my issue in their discussions with tech, etc. I am sure the service department has meetings about issues, problems and unique problems - I think a part in the power system being loose was something unusual and they would want to know about. I was wrong. I asked for nothing nor an apology as no one is perfect. Very bitter taste, but unfortunately, I will still need to have the Sprinter serviced at Reno but was not impressed with the lack of a professional response to my effort to take time and let them know what happened. More

Still waiting to finalize the deal, waiting on confirmation of delivery from there to here confirmation of delivery from there to here More

The most professional bunch of guys I've ever worked with Especially Will My service advisor! Especially Will My service advisor! More

Well, I had a less than favorable experience at your shop 4 years ago with my old Sprinter, but thought I’d give you another shot. After dropping off my new Sprinter a couple of weeks ago, I didn’t hear a si 4 years ago with my old Sprinter, but thought I’d give you another shot. After dropping off my new Sprinter a couple of weeks ago, I didn’t hear a single thing for 12 days. When I reached out for an update, the response was: “no updates yet”. At that point I cancelled my service request and came and picked up my van. For comparison, I also have an Audi and took it to the shop recently. They had it for a week and called or texted at least twice a day with updates. So, I guess if I had a choice between only using your shop again, or selling the Sprinter, I’d choose the latter. More

The staff wasn't as professional as they have been in the past. Everyone there was new. One person whose desk was seated closest to the customer service entry door didn't greet anyone, and about 5 minutes past. Everyone there was new. One person whose desk was seated closest to the customer service entry door didn't greet anyone, and about 5 minutes after I arrived, she blurted out that she was in training. Perhaps her computer training could've been in an office or another location away from the main customer entrance. I've been servicing my car at this dealership since 2016, and I've never seen the refreshment area so bare. There were no more than 10 soft drinks, all diet (my preference), and a couple of cases of Costco bottled water stacked on the bottom of the beverage refrigerator. Also, there were only two granola bars in the snack area. I'm not suggesting that this was an issue, but rather not what I've seen in the past. My service technician was great, but none of the other technicians uttered one word to me. Again, not an issue, but not what I've experienced in the past. This is the first time I've ever been at this dealership where I didn't feel like I was a MERCEDES BENZ owner. This visit was no different than my visits to the Chevy dealership where I service my Silverado. More