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Mercedes-Benz of Reno

Reno, NV

Overview
Reviews
Vehicles
4.0
391 Reviews
For Reno area residents, there is no better place for Mercedes-Benz cars and SUVs than Mercedes-Benz of Reno. Our state-of-the-art facility features an extensive inventory of new and pre-owned Mercedes-Benz vehicles in Reno, stocking a wide selection of the latest models. Our dealership also features an extensive inventory of other pre-owned cars, trucks, and SUVs for sale. Whether you're upgrading to one of the latest Mercedes-Benz models, or getting behind the wheel of a Mercedes-Benz for the first time, we look forward to your visit!
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11500 South Virginia Street

Reno, NV

89511

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Showing 391 reviews

September 10, 2023

I was very impressed with the quality of the service I recieved. This has become my go to dealership More

by David.orlandi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
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Sep 12, 2023 -

Mercedes-Benz of Reno responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

September 05, 2023

My car has been in several times for the same issue. This time I picked it up after two days of it being there and neither issue was fixed. My wipers still skip awful and the air conditioning has a bad More

by lindsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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Sep 05, 2023 -

lindsey responded

Another thing, last year I took it in for a broken window shade and was told the part needed to be ordered and they would call. Never got a call. Waited til next service and when I scheduled appt. I mentioned the window shade. I was told it would be done at that time. When I picked up car, they said they needed to order the part... Again... Never heard back. A year later and still no follow up, fix or part has shown up. Also, told I needed new tires this July when they didn't fix issues it was in for, I had new tires put on in Jan. at a tire business. Took it to tire business that put tires on and they said tires are at 70%... So mercedes wants me to get new tires, but can't fix the three issues I bring the car in for. Chance sold me the car, he was absolutely great. Everything since then is not. Service dept. and service managers need an overhaul. My daughter has an Audi, the service there is impeccable in comparison. They update consistently, offer loaner, follow up, and get you in quickly. Too bad I don't love Audi cars.

September 01, 2023

Scheduling the appointment was quick and easy. The service representative (Delaney) was professional, courteous and my vehicle was ready when promised. The cost for service was within the estimate More

by glhorne55
Recommend Dealer
Yes
Employees Worked With
Delaney
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Sep 05, 2023 -

Mercedes-Benz of Reno responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

August 31, 2023

The dealership was short on mechanics to check the engine light on, however, the general manager was very helpful and gave me a loaner car until the problem was diagnosed and repaired. More

by Smw207
Recommend Dealer
Yes
Employees Worked With
Delaney Delaney
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Sep 05, 2023 -

Mercedes-Benz of Reno responded

Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (775) 260-4602 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

August 29, 2023

great customer service. ..accurate estimate and timely repairs. The service staff had a great attitude. More

by nancykbrownellapc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
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Sep 03, 2023 -

Mercedes-Benz of Reno responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 28, 2023

Have been dealing with Marco Salazar as my sales reresenatative for over a year and have purchased 2 vehicles during that time. No hassles, no tactics. His friendly and honest approach has earned Me More

by Ben
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcos Salazar
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Sep 03, 2023 -

Mercedes-Benz of Reno responded

Hi Ben, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 25, 2023

Delaney was the person who took care of my recall visit. She was professional and upbeat and very capable. Those qualities are rare theses days. More

by wolfdebi
Service Time
Recommend Dealer
Yes
Employees Worked With
Delaney
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Aug 30, 2023 -

Mercedes-Benz of Reno responded

Hi, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 18, 2023

Steven Berry is a great sales person. My transaction is seamless when I purchased the minivan. More

by Eric Fan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steven Berry
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Aug 24, 2023 -

Mercedes-Benz of Reno responded

Hi Eric, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.

August 18, 2023

We have had 3 cars serviced (and bought 2 here) and always had a good experience at this dealership. Our sales guy Dave and most recent service rep Sean both were very attentive to what we had to say More

by patmac919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Rowe, Sean B.
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Aug 24, 2023 -

Mercedes-Benz of Reno responded

Hi, thank you for taking the time to share your feedback with us. We are pleased to hear you had such a positive experience with us, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

August 16, 2023

We have used this dealership several times in the last 5 years for sales and service. They are always prompt and very helpful More

by cheryl Sutton
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jackie Bohall and Nicholas Dasilva
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Aug 19, 2023 -

Mercedes-Benz of Reno responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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