Mercedes-Benz of Reno

Unscrupulous service department. The epitome of a dealer service shop in that they quote one price and then your stuck with a bill for something completely different. Yes they called me about the additional service shop in that they quote one price and then your stuck with a bill for something completely different. Yes they called me about the additional charges for wiper blades and air filters, but when I got the bill I found out that their $200 service did not cover the cost of oil, windshield washer fluid, and something called combination... Combination what!? What I got from Mercedes Benz of Reno was a clean car and a $60-100 service anywhere else for $600. I will never return and I will never buy another Mercedes because of my experience with this dealership. Stick with BMW or Audi if you want German luxury. More

Two different departments. Sales and Service. I will rate both. 1. SERVICE DEPT.. Absolutely incredible. Mind-blowing, even. The work they do is perfection. They have computers and equipment that rate both. 1. SERVICE DEPT.. Absolutely incredible. Mind-blowing, even. The work they do is perfection. They have computers and equipment that are state of the art. They are very professional. And get this. I left my lights on one night, and the battery went dead. I needed to find out my re-activation code for my stereo. I call them up, tell them my problem. They say please hold. 15 seconds later they come back, "I'm so sorry you had to wait, your reactivation code is 9457." And get this. I hadn't even bought the car from them. My car went in their computer after one service job and they can do that for me. Wow. When you get your car back it has been washed REALLY well. Better than the place I pay $21 a wash for. You pay a little more here, but you know you are getting excellence, peace of mind, and no xx. Best service dept. I've ever seen. 2. SALES DEPARTMENT. In this respect I'm a little disappointed. The salesmen have that typical look in the eye, judging you, trying to see if you're a sucker, ready to tell you xxxxxxxx to get a sale, you know what I'm talking about. They are trying to pretend they are a cut above other car salesmen, and they do a LITTLE bit better job of being classy. Not quite as bad as the used car dealer, but come on, this is Mercedes Benz. They are trying APPEAR to be classy, caring, professional, no hassle kind of people. But the only way to pull off that appearance is to GENUINELY be it, not just try to appear that way. I'd expect them to be at least as classy as the BMW dealer in town, but they aren't. But you can cut through the xx, haggle smart, and still buy a new car from them... if you're savvy. Anyway, the Service Department is world class. More