Mercedes-Benz of Reno

A friend of mine recommended Jon at Mercedes Benz of Reno. I needed to buy a car but the thought of going to a dealership seemed quite ominous to me, especially a Mercedes dealer! My friend assured me t Reno. I needed to buy a car but the thought of going to a dealership seemed quite ominous to me, especially a Mercedes dealer! My friend assured me they also had a great selection of used cars and that Jon was a "regular" person just like us. Well she was wrong. Jon was exceptiolnal. He really made me feel at ease. He more than understood all my fears and concerns and addressed them in a caring, professional manner. While I was not able to purchase a vehilce that day, I know Jon is keeping an eye out for "just the right one" to fit all my needs and I don't need to worry or to look any further. It's like having my own guardian angel. So naturally, I give Jon and Mercedes-Benz of Reno the highest ratings possible and I will be telling everyone I know who is even thinking about buying a car to go see Jon Dietmeier! More

Jon was very friendly and professional and very helpful and knowledgeable. He appeared to be genuinely interested in my needs. When I am to the point that I can purchase a car in the near future, I will and knowledgeable. He appeared to be genuinely interested in my needs. When I am to the point that I can purchase a car in the near future, I will definitely go to Jon for the purchase. More

Sandra was an amazing salesperson! She listened to me when I told her what I was looking for and helped me find the perfect car! when I told her what I was looking for and helped me find the perfect car! More

Had a great experience with Jon and this dealership. Loving the new car and would highly recommend to a freind or co worker to visit this dealership. Loving the new car and would highly recommend to a freind or co worker to visit this dealership. More

I FOUND THE STAFF AND SERVICES TO BE OUTSTANDING. EVERYONE WAS HELPFUL, FRIENDLY, KNOWLEDGEABLE AND COURTEOUS. I HAVE REFERRED MANY FRIENDS AND CONTACTS TO MB RENO. EVERYONE WAS HELPFUL, FRIENDLY, KNOWLEDGEABLE AND COURTEOUS. I HAVE REFERRED MANY FRIENDS AND CONTACTS TO MB RENO. More

Jon is an exceptional customer facing sales person. He listened and got every concern that I had. he made working with him a joy and have told several people about the way he treated me.Great work Jon. listened and got every concern that I had. he made working with him a joy and have told several people about the way he treated me.Great work Jon. More

Jon our sales person was great! He showed me all the bells and whistles on the car and followed up several times. I will be back in 2-3 years to buy another Mercedes. bells and whistles on the car and followed up several times. I will be back in 2-3 years to buy another Mercedes. More

These guys are DISHONEST!!! Do yourself a favor dont buy a vehicle from them and certainly do not have them service your vehicle. The General Manager and Service Manager & several of the sales staff are buy a vehicle from them and certainly do not have them service your vehicle. The General Manager and Service Manager & several of the sales staff are about ripping off people and smiling in your face. I purchased a certified $72000.00 Mercedes from them in 2008 and is the biggest piece of garbage, I have ever owned. In the shop every 4-8 week for major repairs that cost between 1200-8000 dollars every time in there. Then they tell you 3-4 days for repair and takes 8. The last visit to them upon picking up the car, it would not even start after them so called fixing the issue it alledgedly had. One of Many!!! Then of course here comes the check engine light after driving it 2 blocks. I guarantee that they rig the cars to default so that they can scam on people in charging for more repairs. I do have to say that Frank Casey is the only employee they have who I believe is honest. That pig General Manager Eric Lackshin, with his cohert Kwanny Woo, is about as crooked as they come. I know that others have had similar experiences with this dealership. My family even knows a past service technician who worked for them and filled us in about how they do business. Believe me, it's not positive. Do yourself a favor, if your looking for a Mercedes, Used Car or need repairs, GO SOMEWHERE ELSE AND SAVE YOURSELF THE HORRIBLE EXPERIENCE OF DOING ANY BUSINESS WITH THEM. YOU WILL BE GLAD YOU DID!!!!!!!! More

Just be careful to double check that what they tell you about the car is indeed true. The price was good but I was mislead regarding content. Several times. I finally had to get on my hands and knees to le about the car is indeed true. The price was good but I was mislead regarding content. Several times. I finally had to get on my hands and knees to learn the truth about the vehicle. Deposit made, money in hand.... and I walked. i suggest an independent evaluation of any used vehicle. The rep knew my concerns but told me what I wanted to hear, not what was real. As the issue revolved around tire age and reliability on a high performance car, I left feeling that they were willing to risk my future well being for a sale. More

Unscrupulous service department. The epitome of a dealer service shop in that they quote one price and then your stuck with a bill for something completely different. Yes they called me about the additional service shop in that they quote one price and then your stuck with a bill for something completely different. Yes they called me about the additional charges for wiper blades and air filters, but when I got the bill I found out that their $200 service did not cover the cost of oil, windshield washer fluid, and something called combination... Combination what!? What I got from Mercedes Benz of Reno was a clean car and a $60-100 service anywhere else for $600. I will never return and I will never buy another Mercedes because of my experience with this dealership. Stick with BMW or Audi if you want German luxury. More