Mercedes-Benz of Reno

Super pricey. Not friendly advisor. Failure to call customer when their vehicle is ready for pick up. When I called the customer service, they put me on hold for so long. I waited for more than an hou customer when their vehicle is ready for pick up. When I called the customer service, they put me on hold for so long. I waited for more than an hour to get the shuttle to ride home. Not really want to come back to this dealership. More

The team at Reno Mercedes Benz provides excellent and prompt service every time we need it. Our business owns two Sprinter vans, which we purchased through the Reno dealership. Whether it is standard per prompt service every time we need it. Our business owns two Sprinter vans, which we purchased through the Reno dealership. Whether it is standard periodic maintenance or urgent system-related repairs, Brandon, Craig and the crew are always spot on, fitting us in and meeting our needs. The work is always accurate and timely. We recommend Reno Mercedes Benz wholeheartedly for any and all MB vehicle needs! Thank you. More

Gian was awesome, help me and my wife with our new Mercedes’ GLB also help Mercedes’ GLB also help More

Friendly and fast quality service.Excellent shuttle Friendly and fast quality service. Excellent shuttle service! Thank you for Brandon, my favorite service agent and Steve with shuttle service! Friendly and fast quality service. Excellent shuttle service! Thank you for Brandon, my favorite service agent and Steve with shuttle service! More

This dealership does an outstanding job to make your experience the best it can be experience the best it can be More

Awesome service, very professional, I was treated very Awesome service, very professional, I was treated very well. Thank you so much for helping me purchase my dream car. Awesome service, very professional, I was treated very well. Thank you so much for helping me purchase my dream car. More

GREAT EXPERIENCE WITH THE SERVICE ADVISOR BRANDEN. VERY HELPFUL EXPLAINING WHAT NEEDS TO BE DONE. HELPFUL EXPLAINING WHAT NEEDS TO BE DONE. More

Although my previous experience wasn’t the best, my most recent encounter was wonderful. My car was done in the time I was told and I was on my way in no time. recent encounter was wonderful. My car was done in the time I was told and I was on my way in no time. More

Had to wait six weeks to get my car in for service. My husband took his car in on Tuesday for routine service and it was not ready for three days. I took my car in for 10:40 appt. and he asked me what tim husband took his car in on Tuesday for routine service and it was not ready for three days. I took my car in for 10:40 appt. and he asked me what time I needed it. I said 2, He said too early...maybe 5. It was not ready until 6. I have sent two emails to Steve the manager with no response. We live our cars and Dave Rowe is the best salesman in town. Believe me ,I know them all. I did car loans for 30 years. Not in to completing surveys when there is no response. Sad scenario that Mercedes is not what we expect it to be. Just common courtesy is what we are looking for More

Routine maintenanceOn printout Stated customer needs Routine maintenance On printout Stated customer needs wheel alignment and customer said no I was not informed and not given option to fix Now ha Routine maintenance On printout Stated customer needs wheel alignment and customer said no I was not informed and not given option to fix Now have to make separate appointment take more time off from work to travel extra 35 miles and wait while they service Over booking appointments took twenty minutes check in More