Mercedes-Benz of Reno

Much improved service dept. On my previous visits I had the service rep from xxxx, but it seems they have a completely new staff now. Much more professional and welcoming, wha On my previous visits I had the service rep from xxxx, but it seems they have a completely new staff now. Much more professional and welcoming, what one would expect from a luxury vehicle dealer. I had started researching other dealers for my next purchase but I will continue with Mercedes now More

I got excellent service on recall items, even picked up from my home and dropped off when done at no charge to me! Thanks, Charles from my home and dropped off when done at no charge to me! Thanks, Charles More

The people are friendly and very helpful. My salesman knows his stuff and helped me with a few questions I had. Learning all the new technology takes some time and they are will to sit down My salesman knows his stuff and helped me with a few questions I had. Learning all the new technology takes some time and they are will to sit down a help me with it. My last Mercedes was only 4 years old, but what a change. It has been fun learning all the new items. More

Service advisor was prompt and efficient. He explained everything. Service was completed in time promised and was washed beautifully. He explained everything. Service was completed in time promised and was washed beautifully. More

This was my second time working with Mercedes -Benz of Reno! I have never been treated so amazing at a car dealership! Everyone there was beyond helpful and kind and got us everything we needed! Gian even Reno! I have never been treated so amazing at a car dealership! Everyone there was beyond helpful and kind and got us everything we needed! Gian even came in on his day off to make sure our process was smooth and easy! I recommend to anyone looking to come here! We will definitely be back! More

Gian was very helpful in educating me about trade-ins and financing. Moritz was very helpful in assisting me with service and quotes for repairs. Highly recommend this dealership! 5 stars! financing. Moritz was very helpful in assisting me with service and quotes for repairs. Highly recommend this dealership! 5 stars! More

Excellent customer service and everyone was helpful for anything good information about all products in the dealership anything good information about all products in the dealership More

I haven't yet experienced great service. I live at Lake Tahoe and called several times to get an appointment and finally had to stop in to the dealership to schedule because no one called m I live at Lake Tahoe and called several times to get an appointment and finally had to stop in to the dealership to schedule because no one called me back--after 3 calls. The total service time exceeded 5 hours, with a seasonal tire change. After being told the service was done and my car was being washed it was 40 minutes before I got the car back. My appt was at 8:20am and I did not leave before 1:30pm. I was told two of the techs had meetings that am and that caused delays. Wouldn't you limit appointments if two techs were not readily available? Moritz was great at recovering, but I believe he is leaving the company. More

Brandon was kind, professional and the service was wonderful as always. I’ve been a customer here since 2004. I buy from here and service my vehicles here. wonderful as always. I’ve been a customer here since 2004. I buy from here and service my vehicles here. More

Very friendly people. I've had a variety of requests over the years and they've always been accommodative. Even in this tough environment, they are always looking for wa I've had a variety of requests over the years and they've always been accommodative. Even in this tough environment, they are always looking for ways to creatively stay in touch and keep me involved. More