Mercedes-Benz of Reno

Will Was My service guy and he took great care of me, got me a loaner car got my cars camera and seat Fix! me a loaner car got my cars camera and seat Fix! More

Dave Rowe has been helpful and easy to deal with over the years. Ordering our new E450 was just as smooth as past experiences. He suggested a few options that I had not considered but after his explanation years. Ordering our new E450 was just as smooth as past experiences. He suggested a few options that I had not considered but after his explanations, I added them. More

Not a trustworthy place. Sell a bad car knowing it’s a bad car, then ghost you after purchase. Sell a bad car knowing it’s a bad car, then ghost you after purchase. More

Professional, polite, Dealership very clean, Brandon in the service department made sure my car was done on time to meet next appointment. the service department made sure my car was done on time to meet next appointment. More

Brought car in for service. We were told that it might take awhile. We explained that we were 90 miles from home. Brandon said he would try and get us done sooner. The car w We were told that it might take awhile. We explained that we were 90 miles from home. Brandon said he would try and get us done sooner. The car was finished in record time. More

My appointment was at 740 for an oil change. I left at 1230, come on,5 hours for an oil change,they attribute the lateness to not having the oil filter on hand and having to wait for it to be del I left at 1230, come on,5 hours for an oil change,they attribute the lateness to not having the oil filter on hand and having to wait for it to be delivered. I made the appointment 10 days prior. They did seem to worry that I had been waiting in the waiting room for 2 hours before they CALLED me to inform me they were waiting on a oil filter before they start my job. Unbelievable More

I had a wonderful experience. The process took a bit longer than I expected but the exceptional service was great. The process took a bit longer than I expected but the exceptional service was great. More

The sales rep who helped me with the purchase was professional and pleasant and made the buy actually stress free. I did need to have a minor issue fixed, the service dept director handled it person professional and pleasant and made the buy actually stress free. I did need to have a minor issue fixed, the service dept director handled it personally and they went above and beyond to give my new car a thorough check over to make sure everything ship shape and that I was happy. Mercedes Benz of Reno is a great dealer to work with. More

service is excellent. personnel are professional, efficient and friendly. They are always ready to help. personnel are professional, efficient and friendly. They are always ready to help. More

I have had nothing but positive experiences except my last service visit. When I called to make the appointment I requested a loaner, I was told to ask the Service rep when I dropped off my car. I arri last service visit. When I called to make the appointment I requested a loaner, I was told to ask the Service rep when I dropped off my car. I arrived at 7:30am and asked about a loaner, I was told that he would check into it and get back to me, I was also told that the service would take about four hours, over six hours later I still was at the dealership, no one ever got back to me about a loaner. I was so disappointed because like I said earlier I've had nothing but positive interactions before. More