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Mercedes-Benz of Reno
Reno, NV
391 Reviews
For Reno area residents, there is no better place for Mercedes-Benz cars and SUVs than Mercedes-Benz of Reno. Our state-of-the-art facility features an extensive inventory of new and pre-owned Mercedes-Benz vehicles in Reno, stocking a wide selection of the latest models. Our dealership also features an extensive inventory of other pre-owned cars, trucks, and SUVs for sale. Whether you're upgrading to one of the latest Mercedes-Benz models, or getting behind the wheel of a Mercedes-Benz for the first time, we look forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 391 reviews
November 26, 2022
Ripped me off on my trade in that I bought 11 months prior from them. Then lied about their service dept being overhauled with better staff, which wasn't true. I don't recommend them! prior from them. Then lied about their service dept being overhauled with better staff, which wasn't true. I don't recommend them! More
by Poor reflections from a Mercedes dealership
Employees Worked With
Steven Berry and Nick DaSilva
November 22, 2022
Brandon is by far the best service advisor! We have had several different cars so we have seen him many times and he takes care of us like family. Thanks! We have had several different cars so we have seen him many times and he takes care of us like family. Thanks! More
by scavolini.nick
Employees Worked With
na
November 11, 2022
Service advisor, Brandon, was quick to get us in and out and through all of the paperwork process. Our vehicle was back to the shop ahead of the appointment time and finished quicker than originally planned and through all of the paperwork process. Our vehicle was back to the shop ahead of the appointment time and finished quicker than originally planned. More
by Stephen W
Employees Worked With
Brandon Harman
November 02, 2022
This review is for one visit only. This was the first year check. I was disappointed in that the car was service including the AC ducts. When I drove off the car had not been cleane This was the first year check. I was disappointed in that the car was service including the AC ducts. When I drove off the car had not been cleaned inside and dust was thick. Generally my experience with premium car brands is the extra touches including cleaning the car before returning it. More
by kbauer
Employees Worked With
Lisa Parasrami
November 01, 2022
I had a simple issue to resolve, the detection sensors (obstacles) failed. I thought this would be a simple fix but $2,400 later, Mercedes advised the problem was remedied. Unfortunately, during the time (obstacles) failed. I thought this would be a simple fix but $2,400 later, Mercedes advised the problem was remedied. Unfortunately, during the time at Mercedes the rear bumper was scratched deep enough to require a body/paint shop to repair. Mercedes authorized the repair at their approved body shop and I was very happy with the repair. More
by Larry
Employees Worked With
Brandon Muhenburg
October 27, 2022
Appointment dates have to be booked so far out. I did go in to see if I could get quicker help on a new auxiliary battery I needed . Will was fantastic and helped get me in and my car fixed. I did go in to see if I could get quicker help on a new auxiliary battery I needed . Will was fantastic and helped get me in and my car fixed. More
by EAM22
Employees Worked With
Will
October 24, 2022
All repairs we done correctly. Good communication regarding the problems and completion. However, I did not authorize an "A"Service, I do this myself. Nonetheless it needed to b Good communication regarding the problems and completion. However, I did not authorize an "A"Service, I do this myself. Nonetheless it needed to be done. Also, during drop off there was not a copy of the RO provided. More
by rmandap
Employees Worked With
Brandon
