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Mercedes-Benz of Reno

Reno, NV

Overview
Reviews
Vehicles
4.0
389 Reviews
For Reno area residents, there is no better place for Mercedes-Benz cars and SUVs than Mercedes-Benz of Reno. Our state-of-the-art facility features an extensive inventory of new and pre-owned Mercedes-Benz vehicles in Reno, stocking a wide selection of the latest models. Our dealership also features an extensive inventory of other pre-owned cars, trucks, and SUVs for sale. Whether you're upgrading to one of the latest Mercedes-Benz models, or getting behind the wheel of a Mercedes-Benz for the first time, we look forward to your visit!
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11500 South Virginia Street

Reno, NV

89511

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Showing 389 reviews

January 16, 2023

I bought my current Mercedes two years ago from Mercedes of Reno, and they’ve serviced the car since then. They have a very efficient and professional service operation; they’re the only ones I’d trust to l More

by BlackPlague
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Goodpasture
Report | Print
Jan 20, 2023 -

Mercedes-Benz of Reno responded

Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 11, 2023

Worked with Brandon Muhlenburg in service of my 4x4 Sprinter Van. Superb service and attention to detail. More

by kcnovak88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Muhlenburg
Report | Print
Jan 17, 2023 -

Mercedes-Benz of Reno responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

January 10, 2023

Very courteous and prompt service, plus clear explanation of work done or needed in the future. More

by Stevereno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will
Report | Print
Jan 13, 2023 -

Mercedes-Benz of Reno responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

January 05, 2023

Kwanny will be missed. He was an asset to the dealership. Brandon provided excellent customer service. Thank you More

by besawnicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanny and Brandon
Report | Print
Jan 09, 2023 -

Mercedes-Benz of Reno responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 03, 2023

Copy Unfortunately, MBZ of Reno service department misplaced my snowtires. My service representative, Will Goodpasture, went "above and beyond" by providing me with new snowtires and arranging to have More

by Nevadabilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Goodpasture
Report | Print
Jan 06, 2023 -

Mercedes-Benz of Reno responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Reno. If you need more help, our team is available to talk -- safe travels!

December 29, 2022

Easy access; courteous and conscientious customer service. Easy to schedule by phone, but website was not helpful for self-scheduling appointments. More

by charlotte.monte
Recommend Dealer
Yes
Employees Worked With
Will Goodpasture
Report | Print
Jan 02, 2023 -

Mercedes-Benz of Reno responded

Hi Charlotte, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

December 29, 2022

Dave Rowe provides incredible service with superior knowledge of Mercedes Products- Dave is the reason I purchase vehicles from Mercedes Reno. More

by rgw.wolford
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Rowe
Report | Print
Jan 02, 2023 -

Mercedes-Benz of Reno responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

December 28, 2022

Service department is unreliable! Say they will call to update and do not. Car is not ready when stated. It took me 4 phone calls to get an answer when my car would be ready. Then I w More

by ytornstribe
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Nick Khamis
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Jan 02, 2023 -

Mercedes-Benz of Reno responded

Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Reno take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (775) 260-4602. We hope to hear from you.

Jan 02, 2023 -

ytornstribe responded

You may contact me if you would like to discuss.

December 27, 2022

Sales rep Joshua Winters was great and very accommodating he made purchasing a car easier than expect. More

by emason4good
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Winters
Report | Print
Dec 29, 2022 -

Mercedes-Benz of Reno responded

Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 22, 2022

Amazing service from Brandon Muhlenburg & his team. They washed my GLC, looks brand new. Thank you. More

by GLC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Muhlenburg
Report | Print
Dec 26, 2022 -

Mercedes-Benz of Reno responded

Hi, thanks for your praise and kind comments about our team. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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