Mercedes-Benz of Reno

This visit was a simple oil change, however our experience was marred from the beginning by the service coordinator, Marlin. When he informed us of price we told told him there was a special. He ra experience was marred from the beginning by the service coordinator, Marlin. When he informed us of price we told told him there was a special. He rather rudely told us there wasn't several times despite our insistence that we had been quoted one on the phone when booking the in for the service. Eventually his fellow coordinator, William overheard things and told Marlin there was a lower price. No apology, no I'm sorry, nothing. To this point I was yet to addressed by my name by Marlin. He then said thencar would be in most of the day, for an oil I!!! He said the were only the two of them, meaning the coordinators. What's that got to so with the oil change, they do paperwork. The screens in the lounge showed many cars being worked on in the workshop When we said we were waiting Marlin, again rudely, said he had no record of that, so we asked him to get us a shuttle since it would be all day. Two hours later we git a call to say the car was ready. The pick up was no less pleasant. Brandon, my usual coordinator was very professional and I will wait until he is available befire booking my car in again. If Marlin was my only choice, I WOULD NOT US THIS DEALERSHIP More

Awful communication after a two month wait for an appointment. Went in for emissions modification recall and they didn't have parts ordered and/or ready to install so I had to make another appointme appointment. Went in for emissions modification recall and they didn't have parts ordered and/or ready to install so I had to make another appointment which the service advisor did not put in the computer, delaying the recall even further. No one would take blame or get back to me about their appointment booking mistake. Finally got it corrected 3 weeks later. I did not feel taken care of as a customer who drove an hour from home, spending 2 full days to correct a mistake that Mercedes purposely made to cheat emissions! More

I bought my current Mercedes two years ago from Mercedes of Reno, and they’ve serviced the car since then. They have a very efficient and professional service operation; they’re the only ones I’d trust to l of Reno, and they’ve serviced the car since then. They have a very efficient and professional service operation; they’re the only ones I’d trust to lift the hood of my vehicle. They always take my car in on a timely basis, provide a loaner for me while my car is being serviced, and keep me informed of progress during every service call. More

Worked with Brandon Muhlenburg in service of my 4x4 Sprinter Van. Superb service and attention to detail. Sprinter Van. Superb service and attention to detail. More

Very courteous and prompt service, plus clear explanation of work done or needed in the future. of work done or needed in the future. More

Kwanny will be missed. He was an asset to the dealership. Brandon provided excellent customer service. Thank you He was an asset to the dealership. Brandon provided excellent customer service. Thank you More

Copy Unfortunately, MBZ of Reno service department misplaced my snowtires. My service representative, Will Goodpasture, went "above and beyond" by providing me with new snowtires and arranging to have misplaced my snowtires. My service representative, Will Goodpasture, went "above and beyond" by providing me with new snowtires and arranging to have my car picked up, snowtires installed and my car returned to me. A bad situation made good by excellent customer service. More

Dave Rowe provides incredible service with superior knowledge of Mercedes Products- Dave is the reason I purchase vehicles from Mercedes Reno. knowledge of Mercedes Products- Dave is the reason I purchase vehicles from Mercedes Reno. More

Easy access; courteous and conscientious customer service. Easy to schedule by phone, but website was not helpful for self-scheduling appointments. service. Easy to schedule by phone, but website was not helpful for self-scheduling appointments. More

Service department is unreliable! Say they will call to update and do not. Car is not ready when stated. It took me 4 phone calls to get an answer when my car would be ready. Then I w Say they will call to update and do not. Car is not ready when stated. It took me 4 phone calls to get an answer when my car would be ready. Then I was told I needed new front tires on my car…. Mine are just a year old and replaced at that dealership! When I questioned this I no longer needed them. I don’t trust this dealership. I am consider selling my car so that I don’t have to deal with them any longer. We really liked our salesman, Nick Khamis. We bought two cars from him…. But since then we have been thoroughly disappointed and distrusting of MB of Reno! More