Mercedes-Benz of Reno

I recently moved to the area and had an A service performed last year. It took 28 days with a complete run-around from my service rep. 2 weeks into it, they gave me a loaner car that was dirty (not j performed last year. It took 28 days with a complete run-around from my service rep. 2 weeks into it, they gave me a loaner car that was dirty (not just unclean, but with loose empty bottles and coffee cups on the floor). Upon pickup, they were not ready and even told me they didn’t have time to get my car washed. The service rep I dealt with on pickup (not my original rep) was very apologetic and did what she could to smooth over the situation. I decided that I would not have my car serviced there again. I went to Rocklin, CA (over 100 miles away) for my next appointment. When I was due for my recent B service, I was heading out of town for 2 weeks and decided to give Reno another chance. I made my appointment for drop off that day. When I showed up, they seemed overwhelmed while the service desk rep told me to wait for the service rep as he spent the next 20 minutes clearly in a personal call. When I was finally helped, the service rep told me I had an appointment with a rep that was no longer there and was short and huffy about it. I told him I obtained the appointment that morning. Then when he gave me a quote of over $1000, I told him that was not what was quoted to me when I made the appointment. He replied that no one else is authorized to give me a quote. After selecting the services I needed, on pickup, he was nowhere to be found and no one knew anything about my car and it took way too long to check out. I am very disappointed in the service provided. Mercedes should be ashamed of how they are represented and the service provided. I will NEVER return to this location. More

I had the best order and purchase experience so far. I was a BMW guy for over a decade, but wanted to look at better tech and safety in my next suv. I decided to order to the new 2024 GLC AMG43, and w I was a BMW guy for over a decade, but wanted to look at better tech and safety in my next suv. I decided to order to the new 2024 GLC AMG43, and with Akeem's help, I loaded it up! I am so thankful for Akeem's guidance on the options. While the SUV was being built and shipped, Akeem tracked it and kept me informed along the way. What outstanding service! My new SUV arrived as expected and the SUV was way better than I expected. It is ultra luxurious, comfortable, smooth, and faster than I expected with the new electronic turbo. I love everything about this vehicle. The dealer was fantastic from Akeem to Scott! I experienced no pressure at all. If you are in the market for a Mercedes, go see Akeem, you can't go wrong. Mercedes of Reno is just fantastic! More

World class service Super friendly Extremely helpful and professional Beautiful inventory 5 star review all day and professional Beautiful inventory 5 star review all day More

To be clear, we had very good service on our Sprinter from the Reno dealership this time around in March 2024. However, in past we have had the worst service and issues, so maybe this dealership has turn from the Reno dealership this time around in March 2024. However, in past we have had the worst service and issues, so maybe this dealership has turned around it's service department. I like to think that they have turned it around, but this remains to be seen. Although we are locaed in Reno, the past 4 years the service department has been so terrible we have gone out of state for all service until this past month, we decided to give them another chance. We told them up front they had a lot to prove. This time they did deliver. You can tell by other reviews that this dealership is famous over past years for courtesy when selling and abominable for follow up service from the service department. I do hope that our experience becomes a trend for this dealership to rebuild their reputation. 3 stars is an average given a 5 star experinece in March 2024 and several 1 star experiences up till now. More

Best customer service. Really friendly and accommodating. One of the test experiences in buying a car. Really friendly and accommodating. One of the test experiences in buying a car. More

Allison was great. No pressure buying experience from sales to finance. Indulged me in driving multiple cars so that I could make the right decision. No pressure buying experience from sales to finance. Indulged me in driving multiple cars so that I could make the right decision. More

Took my AutoNation vehicle in for a loud whistling noise and broken 4x4, it was still under warranty. The whistling noise is still there and repairs to 4x4 took 4 months. GM Steve Terhaar never responded to and broken 4x4, it was still under warranty. The whistling noise is still there and repairs to 4x4 took 4 months. GM Steve Terhaar never responded to calls. Don’t. More

I have confidence in Desiree and her recommendations. However, there is always a sense of chaos and too many clients to satisfy at once. However, there is always a sense of chaos and too many clients to satisfy at once. More

Beware of the service department. I’m not sure where some of these higher ratings come from! We dropped our car off for service and were told we would be kept updated on how things we I’m not sure where some of these higher ratings come from! We dropped our car off for service and were told we would be kept updated on how things were going. Not only did we hear nothing all day, but the service writer, Sean, went home early and no one in the service department answered the phone. After eight minutes on hold, an answering service picked up, Finally someone in sales was able to retrieve our vehicle for us. It hadn’t been touched. Is this what one should expect from a Mercedes dealership? More