Mercedes-Benz of Reno

My car has been in their shop for months and is still not fixed. I am appalled by their service and overall negligence. Waiting for the GM to contact me along with the service manager. Still nothing. fixed. I am appalled by their service and overall negligence. Waiting for the GM to contact me along with the service manager. Still nothing. More

My service advisor wasn't there on Monday, but Marlon called me to let me know he had checked in my vehicle because I had done early drop-off. He also called to let me know when the vehicle was ready. He called me to let me know he had checked in my vehicle because I had done early drop-off. He also called to let me know when the vehicle was ready. He's a very pleasant service advisor. When we dropped the car off on Sunday, Nick helped us with that experience and was very pleasant as well. More

The service was great. The dealership is very helpful and have very good and nice people. It did take longer than expected. The dealership is very helpful and have very good and nice people. It did take longer than expected. More

Best service! ! My coordinator Xavier Bailey was excellent in communicating with me and offered me the best service I can ever imagine! The waiting area of this ser ! My coordinator Xavier Bailey was excellent in communicating with me and offered me the best service I can ever imagine! The waiting area of this service center is also a first class facility. Thank you so much for taking care of the members of the Mercedes family. Sally Tylawsky More

My Mercedes was due for service and contacted Brandon at Mercedes Benz of Reno to schedule an appointment. He said they were booked up but if I brought it in and left it they might squeeze it in.. I told Mercedes Benz of Reno to schedule an appointment. He said they were booked up but if I brought it in and left it they might squeeze it in.. I told him that was fine. The following day the service was complete! Wow! Thank you Brandon and Mercedes Benz of Reno! More

Excellent service and performance My service rep, Brandon Muhlenbergh, has consistently helped keep my 2 Mercedes in 'like new' condition Brandon Muhlenbergh, has consistently helped keep my 2 Mercedes in 'like new' condition More

Very poor communication and ZERO listening skills with the service rep Xavier Bailey... Probably fine if you use a different rep. the service rep Xavier Bailey... Probably fine if you use a different rep. More

Heavy turnover,seems to have taken a step backwards from years past,waiting room is usually full years past,waiting room is usually full More

This visit was a simple oil change, however our experience was marred from the beginning by the service coordinator, Marlin. When he informed us of price we told told him there was a special. He ra experience was marred from the beginning by the service coordinator, Marlin. When he informed us of price we told told him there was a special. He rather rudely told us there wasn't several times despite our insistence that we had been quoted one on the phone when booking the in for the service. Eventually his fellow coordinator, William overheard things and told Marlin there was a lower price. No apology, no I'm sorry, nothing. To this point I was yet to addressed by my name by Marlin. He then said thencar would be in most of the day, for an oil I!!! He said the were only the two of them, meaning the coordinators. What's that got to so with the oil change, they do paperwork. The screens in the lounge showed many cars being worked on in the workshop When we said we were waiting Marlin, again rudely, said he had no record of that, so we asked him to get us a shuttle since it would be all day. Two hours later we git a call to say the car was ready. The pick up was no less pleasant. Brandon, my usual coordinator was very professional and I will wait until he is available befire booking my car in again. If Marlin was my only choice, I WOULD NOT US THIS DEALERSHIP More

Awful communication after a two month wait for an appointment. Went in for emissions modification recall and they didn't have parts ordered and/or ready to install so I had to make another appointme appointment. Went in for emissions modification recall and they didn't have parts ordered and/or ready to install so I had to make another appointment which the service advisor did not put in the computer, delaying the recall even further. No one would take blame or get back to me about their appointment booking mistake. Finally got it corrected 3 weeks later. I did not feel taken care of as a customer who drove an hour from home, spending 2 full days to correct a mistake that Mercedes purposely made to cheat emissions! More