Mercedes-Benz of Reno

Disappointed in the whole experience with the lack of real customer service. Years prior customer service was amazing, simple little things like calling me to tell me my car was ready for pick up, acknow real customer service. Years prior customer service was amazing, simple little things like calling me to tell me my car was ready for pick up, acknowledgment that I was in the building or that I had been waiting to talk to anyone about my car. The service technicians are sloppy to say the least , forgetting to cap off the oil cap , washer fluid lid. Refusing to do service that I myself requested them to do. I requested that my breaks be replaced and they tell me that I don’t need to replace them. I wasn’t asking if I needed them replaced I wanted them replace. So to close if you need service on your car find another license service tec to work on your car you will receive better service. More

Gian was a pleasure to deal with. . He took very good care of us during the process.. . He took very good care of us during the process.. More

Gian, was extremely knowlegable, friendly and Courteous. We are very happy with our new GLE450. A very enjoyable experience. Thank you, The Hansens We are very happy with our new GLE450. A very enjoyable experience. Thank you, The Hansens More

As usual when I went for service my car was done in a timely manner and everything was fine. Everything was explained to me carefully by Brandon. He goes above and beyond to ensure his customers are ve timely manner and everything was fine. Everything was explained to me carefully by Brandon. He goes above and beyond to ensure his customers are very happy. Kudos to you all for having such a great staff there! More

The service for my 2014 E-350 Cabriolet (63,000 miles) was for a transmission problem. As always, Brandon Muhlenburg greeted me cordially, on time, and with concern for my problem. After the car was stu was for a transmission problem. As always, Brandon Muhlenburg greeted me cordially, on time, and with concern for my problem. After the car was studied by the technician, whose name I'm sorry to have forgotten, I was invited into the service area to show me the nature of my problem. The technician clearly explained the diagnosis and how he determined it. Unfortunately, the recommendation was to replace the transmission with a new one. Brandon explained that Mercedes-Benz does not offer rebuilt transmissions, or sell transmission parts so that a dealership's garage can rebuild a transmission, or so that an independent garage can rebuild the transmission. Brandon made a careful cost analysis and explained that the service cost would be approximately an eye watering $15,000. The Kelly Blue Book estimated trade in value for this 2014 automobile is listed at $16,600. Using an authorized Mercedes-Benz dealership to put my car back in running order would render the car a net residual value to me of approximately $1,600! I have purchased a used transmission that the seller claimed has approximately 12, 000 miles on it. The part numbers match, so I am hoping for a successful outcome. A small shop in Reno will remove my broken transmission and replace it with the used transmission. The net savings to me is over $11,000. I certainly have no quarrel with the dealership or the service department. Everyone behaved in a most knowledgable and professional manner and expressed sincere empathy for my situation. They followed Mercedes-Benz protocols. My wife and I are presently driving our 14th and 15th Mercedes-Benz automobiles. The Cabriolet in question was collected in Stuttgart using the now discontinued European Delivery Program. Will we buy a 16th? Hard to say. I have been hoping to collect a new Mercedes-Benz in Europe for my 75th birthday. That birthday passed last fall. If the EDP were re-instated, we would probably order an automobile. But there is a bitter taste over this development with Mercedes-Benz practices which demonstrate a lack of concern for long standing, loyal owners. I'll let Brando know how it goes. More

Mereceds-Benz of Reno helped me purchase my dream car! I had a lot of in's and out's to work through being an out of state travel nurse and my salesman was patient and resourceful. I was impressed with th I had a lot of in's and out's to work through being an out of state travel nurse and my salesman was patient and resourceful. I was impressed with the professionalism at this dealership and the costumer satisfaction they seem to have. More

They are great people to work with; excellent shuttle driver, Dean. I would recommend them highly. driver, Dean. I would recommend them highly. More

A very good experience with the service department. Good communication with Brandon, he was up front, pleasant and let me know what was needed. He also got me a loaner which was very helpful. Good communication with Brandon, he was up front, pleasant and let me know what was needed. He also got me a loaner which was very helpful. More

This will be my last purchase at Mercedes of Reno. My whole experience since the day I purchased my car has left a bad taste in my mouth. Finance was so pushy and you should never have to feel like th My whole experience since the day I purchased my car has left a bad taste in my mouth. Finance was so pushy and you should never have to feel like there’s tension in a room when you are buying your dream car or made to feel uncomfortable for not buying a warranty. I think it’s just gotten worse since my day of purchase. When I took delivery I was told I had to wait a few days for a professional detail that never happened. I know this sounds silly but I asked if I could take a picture with a bow on my car and the salesman said yes but never happened. It felt like I was just another sale or maybe they didn’t make enough off my car to put any real effort into making the experience a memorable one.. As for service, Good luck! It’s absolutely impossible to get through to service. Try and call and ask for a service writer, you can’t get through. When you go down there they will have a excuse like the national phone system was down. These guys are amazing at looking in your eyes and lying. Ive had a total of 5 services done there. 1 was 3 days after I purchased vehicle they had to put new brakes on my car, I thought all that was checked before a cars sold but again I’ve learned they cut corners at this dealership. They did not charge me for this service but the next one was I needed two tires. I’m not sure how it managed to get up to $900 but I paid and left. 3rd service I told him I just wanted a oil change and nothing else. I was quoted $350 to come back to a $550 bill, service writer explained I needed windshield wipers but never called to ask if that was ok, which I would NEVER had agreed to at that price . Again I walked out disappointed in the their dishonesty . Then I got a nail in one of those brand new run flat tires couldn’t make contact so just drove it in. I knew the tires had a warranty for road hazard and that a run flat should not be fixed rather it should be replaced but they patched it and sent me on my way. Wasn’t even a month later I went back because the same tire was losing air. This time they said I had to pay for a brand new tire, I asked if my warranty would cover it since it was not fixed correctly the first time. I was told this was my fault and that I side-walled it. I saw no physical sign that was true but had to take his word which has proven to be no good in the past. Paid another $280 and walked out upset. It’s very unfortunate that this has all taken place in about 10 months and also that there isn’t another Mercedes nearby. I am happy to say that a friend has referred me to a different service provider in the area and I never have to give these people my business again. Shame on you Mercedes of Reno. I could drive a Mercedes for the rest of my life but not worth it when you have to deal with people who lack integrity More

Recently bought a car for my daughter and had it transferred from another Mercedes dealership in California. When they had done their "inspection" they did what we call pencil whipping it. They chec transferred from another Mercedes dealership in California. When they had done their "inspection" they did what we call pencil whipping it. They checked the checklist off but did not thoroughly do their inspection. Upon arrival at the Reno Mercedes they did not re-inspect the car. The heater did not work, which they did fix thankfully, but the bumper is falling off and they refuse to fix it. The car was sold to me with the bumper zip tied on. I am completely dissatisfied with the level of professionalism and lack of pride in their work. I own a Mercedes as well and am treated completely different when I am having my car serviced. Overall HIGHLY disappointed with the service team. More