Mercedes-Benz of Reno

My rating is for my service advisor Marlon Alvarez. He was very honest about how long I would have to wait for the basic service A on my car and why. My car was ready 1 hour earlier than expected. He was very honest about how long I would have to wait for the basic service A on my car and why. My car was ready 1 hour earlier than expected. I was very happy with the customer service Marlon provided. He lead me to the lounge and offered the shuttle service for anywhere I might like to go, More

I have been driving Mercedes for 20 years and have owned ten since. I am giving it a two-star review because the purchase process was smooth, but they sold a car with many issues. The car was delivered to m ten since. I am giving it a two-star review because the purchase process was smooth, but they sold a car with many issues. The car was delivered to me, so I never saw and test-drove the car. I felt comfortable purchasing it because it was from a Mercedes dealership, and I had never had a bad experience until this purchase. The battery was gone, there was an oil leak, and the front tires had rips and were unsafe to drive. The dealership's service department didn't do a thorough inspection. When the car was delivered, it sat in the garage for over a month until I could make an appointment at the local dealership for another inspection. I could not drive the car for another month as it needed parts and approval authorization. I asked them to extend my 90 days warranty as I could not drive the car, but they didn't approve the request. Unfortunately, I don't trust the Mercedes branding and have learned an expensive experience. More

The services are good, but can be improved by checking messages and return calls right way, especially when people are waiting for picking up car as soon as possible. messages and return calls right way, especially when people are waiting for picking up car as soon as possible. More

I’d like the service department they are very professional and very knowledgeable personal….. especially my service manager, Brandon…. I enjoy talking to him professional and very knowledgeable personal….. especially my service manager, Brandon…. I enjoy talking to him More

I have never been so disappointed in a Dealership as I was last week. My car was left out in the snow for a week. Numerous calls went unanswered. They didn’t seem to know where my car was. It was in for a was last week. My car was left out in the snow for a week. Numerous calls went unanswered. They didn’t seem to know where my car was. It was in for an oil change and checkup. One of the ladies that answered the phone was extremely rude. Calls and messages were not returned. When I went to the dealership after a week, they finished the job while I waited. The car was delivered covered in snow. I had to clear 5” of snow off the hood with my bare hands. The inside of my door had water dripping down into some buttons. My car has been garaged since I bought it and was never left out in the weather. This is not what I expected when I bought my Mercedes. More

Terrible service. They have had my sprinter van for over a month. No one will call me back or respond to my messages. Buy your car somewhere else and definitely DO They have had my sprinter van for over a month. No one will call me back or respond to my messages. Buy your car somewhere else and definitely DO NOT take your car in here for service. Total junk show. More

Great service rep. Easy to get a hold of using the main call in nowadays. Or chat feature worked too. Online scheduler is nice Easy to get a hold of using the main call in nowadays. Or chat feature worked too. Online scheduler is nice More

My advisor Will was beyond amazing! I never had to wait to drop off or pick up my car. He even helped me pair my phone since the update had cleared it. I never had to wait to drop off or pick up my car. He even helped me pair my phone since the update had cleared it. More

Jackie made our experience great at this dealership from start to finish. Would recommend her when buying new! start to finish. Would recommend her when buying new! More

My Service Advisor, Brandon Muhlenburg provides excellent customer service and communication. I’m very happy with fast service and quality care. customer service and communication. I’m very happy with fast service and quality care. More