Mercedes-Benz of Reno

The services are good, but can be improved by checking messages and return calls right way, especially when people are waiting for picking up car as soon as possible. messages and return calls right way, especially when people are waiting for picking up car as soon as possible. More

I’d like the service department they are very professional and very knowledgeable personal….. especially my service manager, Brandon…. I enjoy talking to him professional and very knowledgeable personal….. especially my service manager, Brandon…. I enjoy talking to him More

I have never been so disappointed in a Dealership as I was last week. My car was left out in the snow for a week. Numerous calls went unanswered. They didn’t seem to know where my car was. It was in for a was last week. My car was left out in the snow for a week. Numerous calls went unanswered. They didn’t seem to know where my car was. It was in for an oil change and checkup. One of the ladies that answered the phone was extremely rude. Calls and messages were not returned. When I went to the dealership after a week, they finished the job while I waited. The car was delivered covered in snow. I had to clear 5” of snow off the hood with my bare hands. The inside of my door had water dripping down into some buttons. My car has been garaged since I bought it and was never left out in the weather. This is not what I expected when I bought my Mercedes. More

Terrible service. They have had my sprinter van for over a month. No one will call me back or respond to my messages. Buy your car somewhere else and definitely DO They have had my sprinter van for over a month. No one will call me back or respond to my messages. Buy your car somewhere else and definitely DO NOT take your car in here for service. Total junk show. More

Great service rep. Easy to get a hold of using the main call in nowadays. Or chat feature worked too. Online scheduler is nice Easy to get a hold of using the main call in nowadays. Or chat feature worked too. Online scheduler is nice More

My advisor Will was beyond amazing! I never had to wait to drop off or pick up my car. He even helped me pair my phone since the update had cleared it. I never had to wait to drop off or pick up my car. He even helped me pair my phone since the update had cleared it. More

Jackie made our experience great at this dealership from start to finish. Would recommend her when buying new! start to finish. Would recommend her when buying new! More

My Service Advisor, Brandon Muhlenburg provides excellent customer service and communication. I’m very happy with fast service and quality care. customer service and communication. I’m very happy with fast service and quality care. More

Disappointed in the whole experience with the lack of real customer service. Years prior customer service was amazing, simple little things like calling me to tell me my car was ready for pick up, acknow real customer service. Years prior customer service was amazing, simple little things like calling me to tell me my car was ready for pick up, acknowledgment that I was in the building or that I had been waiting to talk to anyone about my car. The service technicians are sloppy to say the least , forgetting to cap off the oil cap , washer fluid lid. Refusing to do service that I myself requested them to do. I requested that my breaks be replaced and they tell me that I don’t need to replace them. I wasn’t asking if I needed them replaced I wanted them replace. So to close if you need service on your car find another license service tec to work on your car you will receive better service. More

Gian was a pleasure to deal with. . He took very good care of us during the process.. . He took very good care of us during the process.. More