Mercedes-Benz of Reno

I was greeted in a timely manner by my service advisor, Will. He was friendly and very professional. I appreciated he recalled my previous visit involving installation of a new battery. He asked how the ne Will. He was friendly and very professional. I appreciated he recalled my previous visit involving installation of a new battery. He asked how the new battery was doing. Will provided me with status updates as I waited for the service to be completed. Very positive experience. The waiting area was clean, nicely appointed, and well stocked with a variety of drinks and snacks. More

I purchased this vehicle from this dealership in 2014 and have had it serviced there ever since. My recent experience with your service Department has caused me to conclude that I will no longer do so for th have had it serviced there ever since. My recent experience with your service Department has caused me to conclude that I will no longer do so for the following reasons: —my telephone requests, over a period of five days, to speaker to a Service Advisor were repeatedly forwarded to voicemail over which I left messages and requests for return calls, the first five of which were not returned. I was finally put through by calling the sales Department and expressing my frustration. —I was finally able to schedule service (battery replacement and oil change with multi point inspection). Working by text with the service advisor I coordinated my delivery of the vehicle one day prior to the scheduled service time and two days following. In a text exchange he informed me the work was completed and ready for pickup. However, when I arrived the day after this exchange to pick the vehicle up the Advisory on duty informed me I would have to wait because the vehicle was (1) blocked in by other vehicles and (2) the battery was dead. At my request, that Advisor kindly had a technician check the alternator and wiring voltages. Finding no reason for the battery to be dead he had a new battery installed. —I returned to the dealership the following business day when the first Service Advisor was present to register my complaints (including the fact that the paperwork provided me contained no report reflecting the results of the multi point inspection). His response was he couldn’t explain the issue with the battery because he was not on duty when I picked the vehicle up. Further, notwithstanding my experience with all of my previous multi point inspections, he informed me that all they ever provide is the invoice reflecting the oil change and associated cost. He clearly had no interest in accepting accountability for the battery issue or discussing my concern that perhaps the oil change and multipoint inspection had not been done since it was seemed quite possible the original battery had not been replaced. I expressed my displeasure with the experience and took my leave. I am an eighty six year old customer who, in my lifetime, has never had occasion to submit such a negative report on any establishment. I regret doing so now but am left with little choice. More

My rating is for my service advisor Marlon Alvarez. He was very honest about how long I would have to wait for the basic service A on my car and why. My car was ready 1 hour earlier than expected. He was very honest about how long I would have to wait for the basic service A on my car and why. My car was ready 1 hour earlier than expected. I was very happy with the customer service Marlon provided. He lead me to the lounge and offered the shuttle service for anywhere I might like to go, More

I have been driving Mercedes for 20 years and have owned ten since. I am giving it a two-star review because the purchase process was smooth, but they sold a car with many issues. The car was delivered to m ten since. I am giving it a two-star review because the purchase process was smooth, but they sold a car with many issues. The car was delivered to me, so I never saw and test-drove the car. I felt comfortable purchasing it because it was from a Mercedes dealership, and I had never had a bad experience until this purchase. The battery was gone, there was an oil leak, and the front tires had rips and were unsafe to drive. The dealership's service department didn't do a thorough inspection. When the car was delivered, it sat in the garage for over a month until I could make an appointment at the local dealership for another inspection. I could not drive the car for another month as it needed parts and approval authorization. I asked them to extend my 90 days warranty as I could not drive the car, but they didn't approve the request. Unfortunately, I don't trust the Mercedes branding and have learned an expensive experience. More

The services are good, but can be improved by checking messages and return calls right way, especially when people are waiting for picking up car as soon as possible. messages and return calls right way, especially when people are waiting for picking up car as soon as possible. More

I’d like the service department they are very professional and very knowledgeable personal….. especially my service manager, Brandon…. I enjoy talking to him professional and very knowledgeable personal….. especially my service manager, Brandon…. I enjoy talking to him More

Great service rep. Easy to get a hold of using the main call in nowadays. Or chat feature worked too. Online scheduler is nice Easy to get a hold of using the main call in nowadays. Or chat feature worked too. Online scheduler is nice More

Terrible service. They have had my sprinter van for over a month. No one will call me back or respond to my messages. Buy your car somewhere else and definitely DO They have had my sprinter van for over a month. No one will call me back or respond to my messages. Buy your car somewhere else and definitely DO NOT take your car in here for service. Total junk show. More

I have never been so disappointed in a Dealership as I was last week. My car was left out in the snow for a week. Numerous calls went unanswered. They didn’t seem to know where my car was. It was in for a was last week. My car was left out in the snow for a week. Numerous calls went unanswered. They didn’t seem to know where my car was. It was in for an oil change and checkup. One of the ladies that answered the phone was extremely rude. Calls and messages were not returned. When I went to the dealership after a week, they finished the job while I waited. The car was delivered covered in snow. I had to clear 5” of snow off the hood with my bare hands. The inside of my door had water dripping down into some buttons. My car has been garaged since I bought it and was never left out in the weather. This is not what I expected when I bought my Mercedes. More

My advisor Will was beyond amazing! I never had to wait to drop off or pick up my car. He even helped me pair my phone since the update had cleared it. I never had to wait to drop off or pick up my car. He even helped me pair my phone since the update had cleared it. More