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Mercedes-Benz of Reno

Reno, NV

Overview
Reviews
Vehicles
4.0
389 Reviews
For Reno area residents, there is no better place for Mercedes-Benz cars and SUVs than Mercedes-Benz of Reno. Our state-of-the-art facility features an extensive inventory of new and pre-owned Mercedes-Benz vehicles in Reno, stocking a wide selection of the latest models. Our dealership also features an extensive inventory of other pre-owned cars, trucks, and SUVs for sale. Whether you're upgrading to one of the latest Mercedes-Benz models, or getting behind the wheel of a Mercedes-Benz for the first time, we look forward to your visit!
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11500 South Virginia Street

Reno, NV

89511

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Showing 389 reviews

April 17, 2023

They took good care of the car and the staff are very helpful. It just took a little longer than I would have liked. More

by John D'Aintree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Bouthillier
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Apr 21, 2023 -

Mercedes-Benz of Reno responded

Hi John, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 16, 2023

Steve, David Rowe and Derrick are the consummate professionals. They understand that great service begins with relationships. More

by vegas1pr
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick, Will
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Apr 21, 2023 -

Mercedes-Benz of Reno responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Reno. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 15, 2023

All your service staff are working very hard to provide good service. Keep up the good work. Remember you can’t get a 100 per cent return on your efforts everyday because some customers always want more th More

by rcwyett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Rowe
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Apr 21, 2023 -

Mercedes-Benz of Reno responded

Hello, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know!

April 14, 2023

We experienced Excellent service from Sean, in the service dept. He was very thorough on what was getting done & promptly called when my Benz was ready and again went over everything that was taken c More

by Tracey O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Report | Print
Apr 21, 2023 -

Mercedes-Benz of Reno responded

Hello Tracey, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Reno. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Apr 23, 2023 -

Tracey O responded

Absolutely! I wouldn't go anywhere else.

April 14, 2023

Marlon is terrific, nice, friendly, and professional. Would highly recommend him to Everyone. Denise Stagner More

by Mercedes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon
Report | Print
Apr 21, 2023 -

Mercedes-Benz of Reno responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of Mercedes-Benz of Reno and we hope to be of service again in the future. If you ever need help, just give us a call. Happy motoring!

April 13, 2023

I was there for a recall and I was told that there would be a loaner. When I arrived, there was no loaner. I live over 60 miles away from the dealership so I was a little disappointed to wait. I waited 6.5 More

by Kbomba2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Report | Print
Apr 21, 2023 -

Mercedes-Benz of Reno responded

Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We'd like the opportunity to turn your experience around. Please reach out to us at (775) 260-4602 at your earliest convenience to discuss how we can turn this experience into a positive one.

April 13, 2023

Great service, friendly staff, very professional, exceptional attention, even after you leave the dealership. Very happy. More

by Elise
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chance
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Apr 21, 2023 -

Mercedes-Benz of Reno responded

We are pleased to hear you had such a positive experience with us, Elise! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 10, 2023

Amazing performance people very friendly thank you so much pleasure doing business with MB reno More

by brownscrib
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David, Scott, Gian
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Apr 21, 2023 -

Mercedes-Benz of Reno responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 07, 2023

Sean was very helpful and provided excellent service. I will continue to use this dealership for my future servic. More

by chuckF
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean
Report | Print
Apr 21, 2023 -

Mercedes-Benz of Reno responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Reno. If you need more help, our team is available to talk -- safe travels!

April 06, 2023

William with the service department is outstanding! He got my car in for repair, found me a loaner car, and delivered it to me when it was completed. I cannot say enough good things about William and h More

by heavenlycabin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
Report | Print
Apr 08, 2023 -

Mercedes-Benz of Reno responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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