Mercedes-Benz of Reno

The facility is new and clean. Waiting room lacks powered outlets that makes it difficult to do work while waiting the 2-3 hour wait that is usually required for service. My se Waiting room lacks powered outlets that makes it difficult to do work while waiting the 2-3 hour wait that is usually required for service. My service advisor was Will Goodpasture. He did an excellent job of informing me of needed service and did so in a very pleasant way. He is a keeper. The service quality is consistently excellent, but is very pricey. More

Sales department (Dave Rowe) is great. Had a problem with previous issue (December 2022) with service department not following up on a service issue. New service manager (I’ve forgotten hi Had a problem with previous issue (December 2022) with service department not following up on a service issue. New service manager (I’ve forgotten his name, worked with him in April) was outstanding. Professional, courteous, responsive, knowledgeable and a good communicator. More

Will is amazing and always there to help out in any situation and give advice situation and give advice More

Williajm was so informative. This waas the third visit to Mercedes and he by far, was the best. This waas the third visit to Mercedes and he by far, was the best. More

I had work performed on my Mercedes GLE400 yesterday at the dealership and was very satisfied. My Service Writer Phil was,in a word, spectacular, efficient and prompt the dealership and was very satisfied. My Service Writer Phil was,in a word, spectacular, efficient and prompt More

I had work performed on my Mercedes GLE400 yesterday at the dealership and was very satisfied. My Service Writer Phil was,in a word, spectacular, efficient and prompt the dealership and was very satisfied. My Service Writer Phil was,in a word, spectacular, efficient and prompt More

The Service consultant was very helpful and responsive. I was very satisfied .and have no complaints. He made sure all recalls and updates were addressed I was very satisfied .and have no complaints. He made sure all recalls and updates were addressed More

My Rep was great. However, I arrived for my 0700, early bird, appointment at 0650. Was rudely told they're in a meeting go to the waiting room. Stuck my head in the However, I arrived for my 0700, early bird, appointment at 0650. Was rudely told they're in a meeting go to the waiting room. Stuck my head in the manager's office and told them I'm here for my 0700 come and get me when you're ready. After the manager imparted his vast and mightily important info to the staff I found myself finally getting checked in at 0730.. Had to get up at 0400 to get here for the 0700 show. Why have a freaking appt. if the manager can just do anything he wants? Probably rolling his eyes as he reads this. I would expect nothing less from this guy. Really how dare him just dismiss a customer like he is somebody and we customers have no plans other than to sit in the waiting room. Seems to me you could get a better manager. Garry Shelton More

After a unpleasant situation with an employee, the GM reached out to me and the situation was understood and will be addressed. reached out to me and the situation was understood and will be addressed. More

nice facility and competent personnel. The service rep was very helpful, an the waiting room comfortable The service rep was very helpful, an the waiting room comfortable More