Mercedes-Benz of Reno

Service Center had oil changed took 5+ hrs. No offer to drive me home. No were sorry it's taking so long. Nothing Just wait! Bad experience. No offer to drive me home. No were sorry it's taking so long. Nothing Just wait! Bad experience. More

Will, my service advisor, was extremely helpful, friendly, and knowledgeable. Most of the people who work there are very nice and helpful as well and that’s what makes this dealership great! friendly, and knowledgeable. Most of the people who work there are very nice and helpful as well and that’s what makes this dealership great! More

Excellent staff. Very fast turn around. Great communication from the staff and management. Nice parts people as well. Very fast turn around. Great communication from the staff and management. Nice parts people as well. More

We recently had our Sprinter in the shop for 3 weeks. The starter issue was diagnosed as a misplaced fuse issue and when we got the car back the radio, dashboard lights and power charger weren't working The starter issue was diagnosed as a misplaced fuse issue and when we got the car back the radio, dashboard lights and power charger weren't working. We were told it would be a 2 month wait to get the new issues looked at. In December 2022 a 2 1/2 hr job for emission modification took 3 weeks because someone forgot to order parts. This is after waiting 2-3 weeks to get on the schedule. More

Exceptional Mercedes Service Experience I recently had the pleasure of visiting a Mercedes service center, in Reno, for regular maintenance and repairs, and I must say that my experience was nothing short the pleasure of visiting a Mercedes service center, in Reno, for regular maintenance and repairs, and I must say that my experience was nothing short of exceptional. From the moment I walked in, I was impressed by their commitment to great communication, efficiency, and customer satisfaction. One of the standout aspects of my visit was the service center's exemplary communication. The staff (Marlon) members were incredibly friendly, knowledgeable, and eager to assist. They took the time to listen attentively to my concerns, thoroughly explaining the necessary repairs and maintenance procedures in a way that was easy for me to understand. I truly felt like a valued customer throughout the entire process. Moreover, the speed at which the service was completed was truly impressive. Despite the busy nature of the facility, they managed to promptly address my vehicle's needs without compromising on the quality of their work. I was thrilled with how efficiently they managed their time and resources, allowing me to get back on the road as quickly as possible. In addition to their excellent communication and quick service, I was also delighted to be provided with a loaner car during the duration of my vehicle's stay at the service center. This added convenience ensured that my daily routine remained uninterrupted, as I could continue with my regular activities without any inconvenience. The loaner car was well-maintained and comfortable, reflecting the commitment of the service center to customer satisfaction and convenience. Overall, I highly recommend this Mercedes service center of Reno for anyone seeking top-notch service. Their exceptional communication, quick turnaround time, and provision of a loaner car truly set them apart from other service centers. Whether it's routine maintenance or more extensive repairs, you can trust this establishment to deliver an outstanding experience. I am thoroughly satisfied with the level of service I received and will undoubtedly return for all my future Mercedes service needs. -Stephen Gabelich More

Excellent service from Sean in service advisor Reno MB. He was very informative and car finished on time. Outstanding customer service He was very informative and car finished on time. Outstanding customer service More

NO and very slow response to my calls and appointments. I was to have an appointment with Will in February, but I had no reply after six (6) tries. So I went to another company. Then recently I had to go t I was to have an appointment with Will in February, but I had no reply after six (6) tries. So I went to another company. Then recently I had to go to Mercedes because I had a recall. I went to Sean who was very helpful except they forgot me. I was at the dealership 4 hours. More

The service specialist I turned my car over to called in sick the next and no one returned my call about when I can come pick up my car. The receptionist transferred my call to another service specialist to sick the next and no one returned my call about when I can come pick up my car. The receptionist transferred my call to another service specialist to leave a message and the person did not return my call either. I had to go down there the next day only to find out that my car was ready the same day I dropped it off. All the car needed was freon gas for the A/C. Very disappointed, did not expect this kind of service from Mercedes Benz. More

Went to buy a used GLA Mercedes, Steven was very helpful I was missing some documentation and the communication through the process was excellent, he showed me all the vehicles available between my range an I was missing some documentation and the communication through the process was excellent, he showed me all the vehicles available between my range and provided different quotes for any vehicle you wanted to check. More

This dealership is horrible. My Mercedes has been there to get worked on it’s been 2 months goin on 3 an they haven’t even looked at. I’ve been calling everyday trying to get aho My Mercedes has been there to get worked on it’s been 2 months goin on 3 an they haven’t even looked at. I’ve been calling everyday trying to get ahold of the mechanic will an he has not even tried to get in touch with me letting me know the status on my car. Very poor communication More