Mercedes-Benz of Reno

Excellent service advisor. Seamless process. Appointment on time took less time than expected ! Highly recommend Seamless process. Appointment on time took less time than expected ! Highly recommend More

Well I seen the car and came in with a check as they praised my purchase and told me what a great deal I was getting yhe financial guy was very uptight and was trying to use scare tactics to force addit praised my purchase and told me what a great deal I was getting yhe financial guy was very uptight and was trying to use scare tactics to force additional sales of warranties that were very pricey and don't cover much. When I asked questions he began to say I was aggressive. So I would say they can use some training in closing a sale. Had I not wanted the car prior to me talking to those guys. I would have walked out on the deal. Tbh Very condescending attitude because I didn't get financing through them. More

By appointment dropped off vehicle for a recall (brake pedal booster check) on May.31st and requested to have transmission diagnosed (jerking). Received a call on Jun.01st with suggestion to have brakes d pedal booster check) on May.31st and requested to have transmission diagnosed (jerking). Received a call on Jun.01st with suggestion to have brakes done for $1700.00 but no news of finding about recall or Transmission. Waited 8 days to call and left a message. Received a call stating vehicle has been ready for pickup since Jun.02nd. Recall is done. NO repair needed. (Booster is in good condition). Transmission was not diagnosed. Asked Sean again to diagnose the transmission and waited for his call. He did not call back. Finally, after two days of waiting I went to pick up my vehicle on Jun.10th before end of the day and found vehicle was totally dead, it would not even unlock. They kept my vehicle for 11 days for NOTHING but hassle. More

I brought my 2013 G63 in for an engine light for an emissions leak at the end of January. Since then, I have had a few things fixed and spent over 12K on my truck and the same problem still exists. It' emissions leak at the end of January. Since then, I have had a few things fixed and spent over 12K on my truck and the same problem still exists. It's now June 8, 2023, and the dealership is basically letting my vehicle sit in the back. 4 months and running! So frustrating! The management does not seem to care. More

Great experience! Immediately upon showroom arrival I was made to feel comfortable and welcomed. Akeem greeted me and patiently took me through numerous models and tes Immediately upon showroom arrival I was made to feel comfortable and welcomed. Akeem greeted me and patiently took me through numerous models and test drives. I purchased a new Model A220. Javier also patiently and thoroughly walked me through the vehicle orientation. Both Akeem and Javier were patient, informative and a real pleasure to do business with! Nick in Finance was most helpful in his straight forward explanations of all details and costs. More

Excellent service Service representative was very helpful and knowledgeable. Service was performed in timely fashion helpful and knowledgeable. Service was performed in timely fashion More

Mercedes is making big improvements in the quality and availability of care for Sprinter style camper vans. availability of care for Sprinter style camper vans. More

They have always treated me with the utmost courtesy and professionalism from sales to service, we are very satisfied. professionalism from sales to service, we are very satisfied. More

Assessed work to be completed correctly- provided transparent estimate and upon my approval remediated promptly. At pick up Sean helped to share for my visibility items addressed before before my d transparent estimate and upon my approval remediated promptly. At pick up Sean helped to share for my visibility items addressed before before my departure. More

I've always been pleased with the work done and in a short time visit. Things need to go smoothly now days with so much going on in every ones daily life. Good to know you have a friendly staff to deal short time visit. Things need to go smoothly now days with so much going on in every ones daily life. Good to know you have a friendly staff to deal with. More