Mercedes-Benz of Raleigh

I went there to order a replacement key and told them that I could not bring my car to the dealership to get it programmed. They told me that it would be 2-3 days for the key to come in and they would ca that I could not bring my car to the dealership to get it programmed. They told me that it would be 2-3 days for the key to come in and they would call me when it did. I waited 3 days for a car then when I called them they said they had it. I again asked for any suggestions for having my key programmed because I could not drive my car they directed me to roadside assistance who said that there was nothing they could do for me. Again they offered no other suggestions so I finally had my car towed to the dealership where there was in fact no programming to do at all. More