Mercedes-Benz of Princeton

Excellent service. Everything was seamless. Great customer service. While there, vehicle was in need of a recall notice. Completed in a professional manner. customer service. While there, vehicle was in need of a recall notice. Completed in a professional manner. More

Jeff continues to offer outstanding service. He kept me Jeff continues to offer outstanding service. He kept me informed every step of the way and worked within my schedule, which was not easy to do. Jeff continues to offer outstanding service. He kept me informed every step of the way and worked within my schedule, which was not easy to do. More

Arno made everything perfect for us. Buying from Mercedes if Princeton was a terrific experience. if Princeton was a terrific experience. More

Vehicle was in for a recall and for a front radar sensor repair that work was done in a professional manner. Andrew Horne, my Service Advisor very friendly and professional. repair that work was done in a professional manner. Andrew Horne, my Service Advisor very friendly and professional. More

I'm very pleased with your service .It would be better if I could pick up my car earlier I could pick up my car earlier More

Vehicle was in for a recall and that work was done in a professional manner. I have always had a good experience at this dealership. professional manner. I have always had a good experience at this dealership. More

Rob is very helpful and incredibly knowledgeable about the Mercedes Benz cars. He knowledge shows his passion and love for his job. Thank you again Rob! And thank you Princeton Mercedes Benz for having su the Mercedes Benz cars. He knowledge shows his passion and love for his job. Thank you again Rob! And thank you Princeton Mercedes Benz for having such friendly and helpful staff such as Rob! More

Customer service from the sales representative is terrible. All around terrible service. When I first arrived, all the paperwork was filled out already, without my input or consent! When I went to as terrible. All around terrible service. When I first arrived, all the paperwork was filled out already, without my input or consent! When I went to ask to add extra services like Gap Insurance and a specific service package, and even to add on the Mercedes LED logos on my car door, Alex the sales person told me that I couldn’t because Mercedes of Princeton does NOT offer these extra services for my purchase; when I’m all reality he didn’t want to redo the paperwork when he shouldn’t have filled it out without me anyway! He literally declined all the extra services on paperwork and just sold me the car, nothing more and nothing less and tried to talk me into getting GEICO gap insurance when GEICO DOSENT EVEN OFFER GAP INSURANCE! A TRUE SEND OFF! Their communication is terrible. Instead of genuinely listening to what you have to say they tell you what you’re going to do which is very offensive. Also, I bought my NEW car August 7th and they gave me temporary tags that expire on the 5th of September. I have been calling attempting to get status updates since 2 weeks before the end of August and have yet to get a specific response. Not even the sales manager seems concerned of this and told me that MVA gave an extension of tags due to the pandemic however this is untrue as this extension has been lifted MONTHS AGO and anyone caught driving with expired tags will be ticketed! So just relaying false information just to get me off of the phone. Again, to reiterate I have to call them for any updates, they will NOT call me after I repeatedly asked them to inform me of any and all updates without me asking, which they completely ignore. So many more problems I had with the staff and the whole Mercedes Benz of Princeton location but it’s just too much to type. Worst experience ever and I would not recommend anyone to come and purchase a vehicle from here. I want to give only a half star just because I like my car, and the person who explained the car to me was very thorough. Other than that Mercedes of Princeton deserves 0 stars as I feel absolutely robbed! More

Ian was simply amazing he kept me in the loop throughout the process. Wonderful salesman. Robert was very informative he took his time to explain everything in detail. I would recommend this dealership to a the process. Wonderful salesman. Robert was very informative he took his time to explain everything in detail. I would recommend this dealership to all my friends and family. More

It was a wonderful experience and Dale cook helped to answer all he questions I had about my new vehicle. Thank you so much Mercedes of Princeton!!! answer all he questions I had about my new vehicle. Thank you so much Mercedes of Princeton!!! More