Mercedes-Benz of Portsmouth

Peak Customer Satisfaction Peter provided a courteous and enjoyable experience when I needed to service my vehicle. The customer service, friendliness, and quality of service pr Peter provided a courteous and enjoyable experience when I needed to service my vehicle. The customer service, friendliness, and quality of service provided by Peter as always exceeds my expectations. More

Great crew at MB Sales staff is very helpful service staff as well would recomend for your next vehicle or service work no reason to go any place else Sales staff is very helpful service staff as well would recomend for your next vehicle or service work no reason to go any place else More

50K mile check up From courteous friendly service at the front desk to the end product of my car being serviced and washed, I was more than happy with Peter and Mike Jo From courteous friendly service at the front desk to the end product of my car being serviced and washed, I was more than happy with Peter and Mike Johnson who took care of my car---Professional and excellent service!! More

Emergency service Battery was dead and after jumping the car I took the car to Mercedes on Saturday morning and they had it back to me around noon. Great service and Battery was dead and after jumping the car I took the car to Mercedes on Saturday morning and they had it back to me around noon. Great service and friendly staff. More

excellent maintenance service peter and the service team at mercedes benz of portsmouth provide excellent service. the maintenance work requested has always been done accurately, c peter and the service team at mercedes benz of portsmouth provide excellent service. the maintenance work requested has always been done accurately, completely and properly, and they can be counted on to communicate well what has been done or needs to be done. More

Awesome Jeremy and Mike S. provided excellent service from start to finish. I was unsure of which vehicle I wanted at first and Mike was patient with me. Jeremy and Mike S. provided excellent service from start to finish. I was unsure of which vehicle I wanted at first and Mike was patient with me. More

Great service They offered me a next-day appointment, and got me in and out in a reasonable time period. They explained the issue and proposed a reasonable solutio They offered me a next-day appointment, and got me in and out in a reasonable time period. They explained the issue and proposed a reasonable solution. More

Went in for service but bought a car Mr. Copp was excellent in going over the paper work. John help in getting the process completed. I still need to schedule a time for the remaining wo Mr. Copp was excellent in going over the paper work. John help in getting the process completed. I still need to schedule a time for the remaining work needed on the car to complete the process. More

Great Experience John McMorrow did a great job of delivering my car, as did Jeremy Copp regarding the financing. John Kuliga in service agreed with me that there was John McMorrow did a great job of delivering my car, as did Jeremy Copp regarding the financing. John Kuliga in service agreed with me that there was the slightest defect in the instrument panel and ordered a replacement, which was installed perfectly. No more defect. One cannot expect more from any organization. More

Professional, Knowledgeable, Red Carpet Treatment I bought my brand new 2017 MB E43 AMG from Mercedes-Benz of Portsmouth. Jim Lowell is a professional, knowledgeable guy. Very attentive. Excellent I bought my brand new 2017 MB E43 AMG from Mercedes-Benz of Portsmouth. Jim Lowell is a professional, knowledgeable guy. Very attentive. Excellent communicator - from e-mail to text to phone calls. He assisted me from the inception of trying out the different models through test drive around Greenland, & the custom order process. Jim sent me a link so that I could track my car coming from Germany. Jim sent the credit application over e-mail and processed it seamlessly. He sent me a text with a pic of my car once it arrived at the dealership. On the day we came into to sign the paperwork for the car, there was a big red bow on the car, out front. We opted for the Armor All treatment on the vehicle, and he was particular to ensure it was coated without any discrepancies. Jim walked us through the Mercedes Me app and registering the vehicle. When introducing us to the finance manager for the review of options, and waited outside patiently to segway into the final details of the transfer of possession....in other words, the sale was done, and you could tell that this was not a transactional sale to Jim - that it is about a long-term relationship. Thank you to everyone at MB-Portsmouth and especially to Jim Lowell. Outstanding Service and Commitment to the customer. Recommended A+++. More