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Mercedes-Benz of Portland - Service Center
Portland, OR
1,502 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,502 Reviews of Mercedes-Benz of Portland - Service Center
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May 18, 2022
I expect and find attention to my immediate needs when dealing with your firm. There are still some fine tuning that needs to be scheduled after having a computer upgrade. All readings went back to the pr dealing with your firm. There are still some fine tuning that needs to be scheduled after having a computer upgrade. All readings went back to the previous owner and have been unable to duplicate my preferences. More
by JPRICE23
Verified CustomerEmployees Worked With
Tom Maddox, Mark Tower
May 16, 2022
My side view mirror needed a repair. I sent MB of Portland photos in advance. Service was scheduled and I was given regular updates on progress throughout the day. The car was repaired a I sent MB of Portland photos in advance. Service was scheduled and I was given regular updates on progress throughout the day. The car was repaired as good as new and the pricing was more than fair for the excellent work. MB of Portland is my go-to for all service and sales from now on. Thanks! More
by Carrie B
Employees Worked With
Mark Tower
May 16, 2022
Where do I begin. No call backs, left messages, lack of communication, still not fixed left two more messages with my service person and still no call back to bring ba No call backs, left messages, lack of communication, still not fixed left two more messages with my service person and still no call back to bring back in for the additional repairs. More
by SARA.QUAY
Employees Worked With
Mark Tower
May 16, 2022
The service center has gotten worse over the last few years. Takes longer to get car in for service. Takes longer for service to be complete. This most recent service I had my steering wheel looked at fo years. Takes longer to get car in for service. Takes longer for service to be complete. This most recent service I had my steering wheel looked at for squeaking noise and I decided not to get it fixed due to cost but after it was put back together, there is now a much worse creaking sound when turning the wheel. Andy was a terrible service manager who was not clear about timing, not transparent about anything, communication was terrible, he never followed up on items that he was supposed to. I transitioned to a new service manager and it went much better but I will likely start taking my vehicle to the Beaverton service department moving forward. More
by KHOZALSKI
Employees Worked With
Andy. Terrible experience.
