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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,503 Reviews
Call Service Center (971) 340-4573

1,503 Reviews of Mercedes-Benz of Portland - Service Center

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June 14, 2022

Excellent service advisor, Mark Tower. Lithia Motors is doing a great job at this dealership. More

by DONNBRINK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Jun 15, 2022 -

Mercedes-Benz of Portland responded

It is a pleasure to know you are satisfied with our service and that working with Mark is a 5-star experience!

June 14, 2022

They always find the problems. Have to wait due to manpower but that is the problem everywhere More

by Robert
Recommend Dealer
Yes
Employees Worked With
Arthur Dimalanta
Report | Print
Jun 15, 2022 -

Mercedes-Benz of Portland responded

We're happy to hear you are a satisfied customer, Robert! Thank you for the positive feedback.

June 14, 2022

I’m never dissatisfied with the team at Lithia. Far better than Wilsonville Mercedes! Thanks again. More

by JOHNGOSHORN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Acevedo
Report | Print
Jun 15, 2022 -

Mercedes-Benz of Portland responded

We appreciate your wonderful 5-star recommendation, safe travels!

June 13, 2022

Always trying to sell way, way, way overpriced and probably unnecessary service. Also have been nagged at least 5 times to complete this xxxx survey. Plus it will not let me submit the survey until I More

by RUTHc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Frentsos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 13, 2022

Front desk customer service: 3/5 stars. Not very helpful over the phone. When I arrived for my first service I was just standing there while I waited for her to get off the phone. No hello, More

by SIAMILLER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name. Maybe Ruddy, or Rod. He was fantastic!
Report | Print
June 13, 2022

Dealer performed my routine service without any issues. The shuttle to and from work make it very convenient. More

by TROYALROBINSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Dimalanta, Ryan Power
Report | Print
Jun 13, 2022 -

Mercedes-Benz of Portland responded

It is a pleasure to be trusted with your auto needs and we appreciate receiving your excellent approval rating!

June 13, 2022

Great customer service and communication with my service technician and he worked with corporate on a warranty issue More

by Gus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Jun 13, 2022 -

Mercedes-Benz of Portland responded

Thank you for bringing your vehicle in Gus! It was our pleasure to resolve your concern and get you back on the road safely.

June 13, 2022

Had a reoccurring issue that way fix by Tom Maddox in 10 minutes and now I am back fully connected. More

by JPRICE23
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Jun 13, 2022 -

Mercedes-Benz of Portland responded

Tom's attentive nature has served so many customers well and we're happy to know your concerns were taken care of in a timely manner. Safe travels!

June 13, 2022

Rob (or Rod) was excellent! He was very helpful! The loaner he gave me was the exact car I am interested in buying! He was great! I will use him every time! More

by MELISSAHAYDEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob (or Rod)
Report | Print
Jun 13, 2022 -

Mercedes-Benz of Portland responded

Thank you for the 5-star review, Melissa! We're happy to hear you had a great experience working with Rod.

Jun 15, 2022 -

Mercedes-Benz of Portland responded

Thank you for the 5-star review, Melissa! We're happy to hear you had a great experience working with Rod.

June 12, 2022

Prompt courteous kind and got the job done and the was real friendly and nice More

by KGRILEY7777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
Report | Print
Jun 13, 2022 -

Mercedes-Benz of Portland responded

Thank you for stopping in for a service visit. We are thrilled to know you are satisfied with the prompt, friendly, 5-star experience!

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