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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,503 Reviews
Call Service Center (971) 340-4573

1,503 Reviews of Mercedes-Benz of Portland - Service Center

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July 13, 2022

I don't feel like the service writer listens to me. When I have to come back more than once to solve a problem, and then I made to feel like it was my fault, I am less than satisfied. More

by BERNHILD70
Recommend Dealer
No
Employees Worked With
Mark Tower
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Jul 13, 2022 -

Mercedes-Benz of Portland responded

We do not respond to negative service reviews for this store.

July 12, 2022

There are very good people who work at this dealership. Great service and a fine dealership More

by JOE.EDELEN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas Maddux, Mark Tower
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Jul 12, 2022 -

Mercedes-Benz of Portland responded

Thank you for this great feedback, Joe. Our team has enjoyed working with you even more so. We look forward to your next visit here at Mercedes-Benz of Portland.

July 12, 2022

Nice welcome, Comfortable environment, Detailed service, nice location, flawless process, clean paperwork, satisfied results. Nice job well done. More

by pamcobra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Jul 13, 2022 -

Mercedes-Benz of Portland responded

Thank you for all of these kind comments. we are pleased to see you enjoyed a number of our processes and hope you will continue bringing your vehicle in to Mercedes-Benz of Portland for all your service needs.

July 12, 2022

Always great service. I have brought my vehicle to Mercedes for the past 6 years. More

by MANDIE.WEBB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod S.
Report | Print
Jul 13, 2022 -

Mercedes-Benz of Portland responded

Hi Mandie, thank you for being a loyal customer over the past 6 years. We have enjoyed having you here at Mercedes-Benz of Portland.

July 11, 2022

Had repair estimate after a rear end collision after insurance adjuster talked to your service guy rod they rejected my claim More

by DEBPARS
Recommend Dealer
No
Employees Worked With
Rod
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July 11, 2022

The service department is always very responsive, amd they do very good work. I always bring my car here for service. More

by JOHNB22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Jul 11, 2022 -

Mercedes-Benz of Portland responded

Hi John, thank you for your loyalty to our service team! we are happy to continuously provide you with excellent care.

July 11, 2022

The service is great but very expensive. Usually I try and go to a certified Mercedes mechanic not associated with a dealer because of the expense, but this time I had to use the dealer as More

by PWX99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hans Gartner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2022 -

Mercedes-Benz of Portland responded

Thank you for your honest feedback. While I'm sorry to learn you feel this way in regards to pricing, I'm pleased to see our team performed the necessary maintenance well. Should you have any questions, please feel free to reach out.

July 11, 2022

Everyone was efficient and courteous and the service was impeccably done.my car looked like new and runs perfectly. More

by LIZDUFFETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Jul 12, 2022 -

Mercedes-Benz of Portland responded

Hello Liz, I'm pleased to see our team got your vehicle running and looking like new again! If there is anything we can do to help in the future please let us know.

July 11, 2022

Not happy with service I received. I don’t understand why I was treated like I was More

by VINCEREVELS52
Recommend Dealer
No
Employees Worked With
Service
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July 07, 2022

I was extremely satisfied with the service I have received from your dealership. Service advisor Rod Soprito was wonderful. He saved me money on my service bill, which I was forever grateful because More

by CELILFUG1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Soprito
Report | Print
Jul 11, 2022 -

Mercedes-Benz of Portland responded

Thank you for trusting our team here at Mercedes-Bens of Portland. We are happy to have provided you with excellent service and even helped you save a few dollars. Until next time, we wish you safe travels.

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