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Mercedes-Benz of Portland - Service Center
Portland, OR
1,504 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,504 Reviews of Mercedes-Benz of Portland - Service Center
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July 31, 2022
Never had a good experience here. Never. It’s disappointing because this is the only service center in the state to take my Smart to be maintained, and I love my little car! But I rea Never. It’s disappointing because this is the only service center in the state to take my Smart to be maintained, and I love my little car! But I really do not feel that they take very good care of it. I do not trust that they are doing and checking everything that they claim to. I am charged for a remote battery with every service, and yet they have never once changed the battery (I mark it before going in, so I know if it’s changed, and it’s not). If I can’t trust them on something as minute as a $3 battery, how am I supposed to trust anything that’s claimed to have been done on my invoice? I really don’t. And that’s unacceptable. I would not be going there if it were not my only choice for getting my Smart serviced. The charges for service are outrageous. I don’t trust the work being done, or at least that it’s done well. And I have repeatedly had bad customer service experiences with bringing my car in…from trying to get quotes over the phone from someone who knows nothing about cars and loses things in translation, to poor communication in general. This last time, I asked the advisor to make sure they lubricated the door hinges because they’d previously screeched very badly. I have this communication with him in text message, so there is no mistaking what I asked for, the hinges be lubricated…but he put on the work order to “lubricate the door latches”…which is an entirely different thing, and does not help the hinges! Seriously, if you can’t get that much correct…really? I had to start requesting that they not do any complimentary cleaning. My car would come out looking like it got a quick hose down, certainly not clean like a car washed with any type of care. And every time they would dirty up the interior windshield. It would seriously come back to me looking like they wiped the inside of the windshield with a dirty dish rag…more than once this happened. So yeah, don’t trust them to do any cleaning, complimentary or not. So what is it just Smart cars that are not respected there, or what? Because I’ve been servicing mine at this dealership for over 3 years, and I really can't fathom the glowing reviews of others experience. More
by SERIOUSBLK
Verified CustomerEmployees Worked With
Rod Soprito
July 29, 2022
Very professional , efficient and helpful . I had confidence they would follow up on their commitments. The young man in service dept also very friendly and helpful on the car modifications als I had confidence they would follow up on their commitments. The young man in service dept also very friendly and helpful on the car modifications also having a Gti. More
by MKSCHOLL99
July 29, 2022
My experience at the dealership was excellent . They took care of my car with the upmost care. I had a lot to do and still came in at a lower price. I will be back. They took care of my car with the upmost care. I had a lot to do and still came in at a lower price. I will be back. More
by MOTORINBMW
Employees Worked With
Sean
July 29, 2022
Quick and efficient as always. My go to place for servicing my car. Well done. My go to place for servicing my car. Well done. More
by GRLDLEWIS
July 26, 2022
We only needed new key batteries. As usual, they were awesome and replaced our batteries immediately and sent us on our way! As usual, they were awesome and replaced our batteries immediately and sent us on our way! More
by JEANMAYBELL
Employees Worked With
Don't know the young man's name., Mark Tower
