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Mercedes-Benz of Portland - Service Center
Portland, OR
1,504 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,504 Reviews of Mercedes-Benz of Portland - Service Center
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Verified Customer
August 05, 2022
I had my $770 Louis Vuitton sandals stolen out of the suitcase that was in the back seat... When I expressed my concerns I was brushed off horribly.. suitcase that was in the back seat... When I expressed my concerns I was brushed off horribly.. More
by SHANELLE2JUICY
Employees Worked With
Ryan Power
August 04, 2022
No surprises. Expensive, but I knew what to expect. Work was completed as explained and on time. Scheduling was difficult, but eventually I was able to get an ap Expensive, but I knew what to expect. Work was completed as explained and on time. Scheduling was difficult, but eventually I was able to get an appointment. I’m appreciated the shuttle drop off and pick up since no loaner was available. More
by LEE SESSIONS
Employees Worked With
Brandon Godbey
August 02, 2022
Accommodating dependable and very customer oriented. My experience has been the same for decades. I couldn’t ask for anything better than my experience ar MB of Portland My experience has been the same for decades. I couldn’t ask for anything better than my experience ar MB of Portland More
by John Coletti
Employees Worked With
Brandon Godbey, Mark Tower
August 01, 2022
Poor communication with customer. Tried to find out what was happening with my car. Left a message with my service advisor four times over four days before getting a return call! Tried to find out what was happening with my car. Left a message with my service advisor four times over four days before getting a return call! More
by ARTC120
Employees Worked With
Mo Abujamous
August 01, 2022
The service dept is apparently understaffed and often not available or able to answer messages left for them. Example: I scheduled a service for early July but was not able to connect with road side assistan available or able to answer messages left for them. Example: I scheduled a service for early July but was not able to connect with road side assistance for a dead battery. It took several weeks to reschedule and get to road side assistance to jump start the car. $4,600 later I added a trickle charger but have not been able to confirm it’s working. Left a message to discuss it with service one week ago. I called and left a second message this morning. I’ve been thinking about a new car but am quite concerned about the Service aspect. We’ve had a Mercedes in the family since ‘98 but am now adding other cars to my search. More
by Tom
Employees Worked With
Simply do not remember the names
