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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,520 Reviews

1,520 Reviews of Mercedes-Benz of Portland - Service Center

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August 31, 2022

Absolutely NO communication from representatives and/or supervisors. Mercedes Benz customer service is the exact same, silence. Customer service is lacking HUGE. Will never recommend! More

by khauser1331
Customer Service
Recommend Dealer
No
Employees Worked With
Brandon Godbey, Mark Tower
August 31, 2022

Bad costumer service. I was charged $5 for a loaner when I paid over $600 for the service! Nickel/Dimmers! More

by Juan Carlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate Johnson-Grumm
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2022

On time and work completed in a timely manner. Courteous and Knowledgeable service writer. (Sam?) Will return Thanks, Ron More

by RSPAGLE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Sep 02, 2022 -

Mercedes-Benz of Portland responded

Hi Ron, thank you for sharing your experience here at Mercedes-Benz of Portland. We look forward to your next visit.

August 31, 2022

Wherever first person taking care me was very nice and helpful, and answered all the questions clearly More

by ISIDRO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Frentsos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John F
Sep 02, 2022 -

Mercedes-Benz of Portland responded

Hello - we are pleased to see our team was able to address all of your questions. If there is anything further we can do to help, please don't hesitate to stop by Mercedes-Benz of Portland.

August 30, 2022

The people who work here are so nice to me, I like the service, thank you! More

by LIXIONGCHEN
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Aug 30, 2022 -

Mercedes-Benz of Portland responded

We are always happy to offer you nice interactions here at Mercedes-Benz of Portland. We look forward to seeing you again.

August 30, 2022

The services are reliable and communication from Rod S was excellent and timely. The scheduling process is time consuming and full of errors that require follow up calls directly to the service department More

by THEMUNRO3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod s, Rosie
Aug 31, 2022 -

Mercedes-Benz of Portland responded

Thank you for your honest feedback. We are pleased to know you enjoyed working with us, and we will be sure to share your comments in regards to online scheduling with our management team. Until your next visit, we wish you safe travels!

August 30, 2022

Quick and attentive above and beyond answered all my questions always great to work with More

by computerguynw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Araujo Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Mercedes-Benz of Portland responded

We're so pleased to learn that you had such a wonderful visit. If you need anything down the road, let us know. We're always here to help at Mercedes-Benz of Portland.

August 30, 2022

Fast service and clear communication. Fixed my issues completely. Friendly and helpful people as well More

by Menzerd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Araujo Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

Mercedes-Benz of Portland responded

Thank you for the 5-star rating. We're glad you came in and we appreciate your business at Mercedes-Benz of Portland.

August 30, 2022

It gorgeous and clean. Friendly service. Everyone is so positive and cheerful. Love walking around and chatting with all. Thank you for being the best!! Susie More

by SUSIE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Avanzado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Blumenberg
Aug 31, 2022 -

Mercedes-Benz of Portland responded

Thanks for reviewing us and rating us 5 stars. We're pleased to learn that our team continues to be good at what they do! Have a wonderful day and thank you for choosing Mercedes-Benz of Portland.

August 30, 2022

Was able to get 2 cars repaired same day. Very prompt and courteous. Thank you More

by WOLFSONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Aug 31, 2022 -

Mercedes-Benz of Portland responded

We're so pleased to learn that you had such a wonderful visit. If you need anything down the road, let us know. We're always here to help at Mercedes-Benz of Portland.

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