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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,520 Reviews
Call Service Center (971) 340-4573

1,520 Reviews of Mercedes-Benz of Portland - Service Center

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September 06, 2022

Great dealership Easy to book service appointments. Service was reasonably fast Waiting room was nice . Service agent was friendly More

by MODE1FLYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Acevedo
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Sep 07, 2022 -

Mercedes-Benz of Portland responded

Thank you for sharing your service appointment here at Mercedes-Benz of Portland! Our team is happy to have provided you with a friendly and efficient visit. We hope to see you again soon.

September 06, 2022

The work done has always been good, but the upsell push for unneeded work has been mixed depending on which service rep I get. My last visit was great though. More

by eq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
Report | Print
Sep 07, 2022 -

Mercedes-Benz of Portland responded

Thank you for sharing this honest feedback. I would like to apologize you feel some recommended services were not needed and would like to assure you our team is not encouraged to do this. Overall, we are pleased your experience went well and we hope to have you back at Mercedes-Benz of Portland for any future needs.

September 04, 2022

Couldn't get thru to service appointment. No call back to message for appt for 2 days. Simple safety recall inspection couldn't be scheduled for a month and then only the inspection - if part More

by KEVIN@CORAL-ZONE.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't recall
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September 02, 2022

Making the appointment was like a game of 20 questions about the car. Terrible process. More

by Frank
Customer Service
Recommend Dealer
No
Employees Worked With
No one
Report | Print
September 01, 2022

Very nice and kind all the people. And service is not delayed! Also cleaned in and out after work done! More

by Jj
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rod
Report | Print
Sep 02, 2022 -

Mercedes-Benz of Portland responded

Hi JJ, thank you for this short and sweet feedback. It was a pleasure having you as our customer at Mercedes-Benz of Portland.

September 01, 2022

It’s always been good in the past … but this time was ridiculously awful … not sure if I would ever bring my car here again for service More

by DNA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Didn’t interact
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September 01, 2022

I was satisfied with the service. It was done in a timely manner and I wa comfortable while waiting More

by j.schaeffer52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy acevado
Report | Print
Sep 02, 2022 -

Mercedes-Benz of Portland responded

Thank you for taking the time to share this kind and honest feedback! Our team truly appreciates your business and we look forward to having you back at Mercedes-Benz of Portland in the future.

August 31, 2022

Professional . Courteous... and always efficient . Even when they are super backed up they find the time to help their customers and get them back on the road in no More

by MPOWERD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Aug 31, 2022 -

Mercedes-Benz of Portland responded

Hello. We truly appreciate your highly-rated review and are thrilled to learn that our courteous Service Department provided you with professional customer care and quickly got you back on the road. Thank you so much for your patience and for being a valued guest of Mercedes-Benz of Portland.

August 31, 2022

The service team provided excellent service. The service that was provided was more than I initially poked and the team did a great job keeping my wait time to less than expected. Thank you! More

by BUNNYLSTEVENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan from the service administration team ( my provider used to be chuck)
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Aug 31, 2022 -

Mercedes-Benz of Portland responded

Hello. We would like to thank you for recognizing our Service Team's efforts to make your visit to Mercedes-Benz of Portland exemplary and worthy of five stars. Your business is appreciated.

August 31, 2022

World class customer services as well as outstanding maintenance recovery. I will not go anywhere else besides Mercedes Benz of Portland for my vehicles preventative maintenance. More

by MALCOCER92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Soprito
Report | Print
Aug 31, 2022 -

Mercedes-Benz of Portland responded

Thank you for making Mercedes-Benz of Portland your preferred service center! We are happy to provide you and your vehicle with excellent care. Our team looks forward to your next visit. Thank you again!

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