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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,518 Reviews
Call Service Center (971) 340-4573

1,518 Reviews of Mercedes-Benz of Portland - Service Center

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October 18, 2022

Great experience with service department car was washed and problem seems to be fixed.I will be back More

by FAHEYPJ69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Oct 19, 2022 -

Mercedes-Benz of Portland responded

We are pleased to see your service appointment with our team went smoothly! Thank you for choosing Mercedes-Benz of Portland. Our team looks forward to your return for future maintenance.

October 18, 2022

super quick oil service-- love the efficiency. very welcoming and clean facility, unfortunately the WIFI was not working but I was able to connect to a hotspot so no worries. More

by CH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
Report | Print
Oct 19, 2022 -

Mercedes-Benz of Portland responded

Thank you for bringing your vehicle to Mercedes-Benz of Portland for oil service. We are happy to know you were able to enjoy our waiting room and hot spot for a short time. We look forward to your next visit and hope you enjoy the road ahead in the meantime.

October 17, 2022

I think they’re very professional very caring people and eager to help you Kind people More

by COACHEARL34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Oct 19, 2022 -

Mercedes-Benz of Portland responded

Thank you for these kind comments about our team. As you mentioned, we are always here and eager to help!

October 17, 2022

Fast and good service. Nice shuttle service experience. But can not do wheel alignment unfortunately. More

by YAOLONG1997860303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Popplewell, Arthur Dimalanta
Report | Print
Oct 19, 2022 -

Mercedes-Benz of Portland responded

Thank you for this honest feedback. While we are sorry to know our team was unable to complete this alignment for you, we are pleased to see you were able to utilize our shuttle while the team completed the remainder of your vehicles necessary maintenance.

October 17, 2022

Service representative Mark Tower is definitely the go-to guy for coordinating all of your Mercedes Benz needs. He’s very communicative throughout the whole process. Tyson-Mercedes E43 AMG More

by TYSON.FORTNER503
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Tabbert, Mark Tower
Report | Print
Oct 19, 2022 -

Mercedes-Benz of Portland responded

Hi Tyson, thank you for sharing this feedback about our team member, Mark. We are pleased to hear of the excellent level of service he provided. Please don't hesitate to return to Mercedes-Benz of Portland for any future needs.

October 15, 2022

I’ve already reported numerous times - your service department is awful - and never finish and will not check out my safety features that are not working, they make excuses - I watch YouTube, my car is More

by SSERMONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember
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October 13, 2022

All of service advisers are great. This time, Rod was helping me as red carpet service. I do recommend a Mercedes Benz of Portland downtown to all my friends. Again thank you so much f More

by hi8hi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Davis
Report | Print
Oct 14, 2022 -

Mercedes-Benz of Portland responded

Thank you for recommending Mercedes-Benz of Portland to your friends and family. Our team is happy to provide you with excellent service. We look forward to your next visit.

October 13, 2022

Very efficient and the technicians really do a great job. They do what they say without surprises. More

by RODJOHNSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Power
Report | Print
Oct 14, 2022 -

Mercedes-Benz of Portland responded

Hi Rod, thank you for sharing your experience. Our team is always happy to provide quality and efficient work. It has been a pleasure having you at Mercedes-Benz of Portland and we hope to do it again soon.

October 12, 2022

Service center is great and sales people are kind, even though I didn't buy the car that I looked at. More

by KimHJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Soria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Szabo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesus Miranda, Christian Salas, Adrian Sanchez Vargas, Matthew Tabbert, Mark Tower, Ryan Power, Brian Perez
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Oct 14, 2022 -

Mercedes-Benz of Portland responded

Hi Kim, thank you for taking time time to share your shopping experience. Our team is happy to have assisted you and we hope you will return to Mercedes-Benz of Portland when you are ready to purchase.

October 04, 2022

your service and attitude toward customer is always top notch! I recommend you as much as it comes up to do so! More

by ALAN37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Oct 04, 2022 -

Mercedes-Benz of Portland responded

Hi Alan, thank you for recommending our team here at Mercedes-Benz of Portland each chance you get! Our team greatly appreciates your kind words. We look forward to your next visit.

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