Mercedes-Benz of Portland - Service Center

My new Mercedes has a white leather steering wheel and white leather seats. The steering wheel was badly smudged with mechanics hands as well on side of drivers seat. I was able to get it off but that was white leather seats. The steering wheel was badly smudged with mechanics hands as well on side of drivers seat. I was able to get it off but that was a little disappointing. More

Issue not resolved but still released auto 3 times I’m not the test pilot not the test pilot More

Maddie did an Excellent job of providing service to me. She handled everything with professionalism. Eric handled my concerns and provided me with excellent PR She handled everything with professionalism. Eric handled my concerns and provided me with excellent PR More

I specifically asked for my vehicle to NOT be washed. I was very displeased that MB of Portland ran my vehicle through an atomatic car wash. As for Jesus, he did write "do not wash" on the work order I was very displeased that MB of Portland ran my vehicle through an atomatic car wash. As for Jesus, he did write "do not wash" on the work order. Obviously that wasn't enough to stop MB of Portland from ruining my ceramic coating. The reason I give Jesus 1 star is because he started questioning me if I really had my vehicle ceramic coated, as if I were lying. I am the customer who was wronged and I don't believe that I should be the one being questioned. The real question is, who is actually managing this place? More

Lacking appointments and getting things fixed the first time. Tech training could use some improvement time. Tech training could use some improvement More

Their service was fast and efficient. They fixed a warranty issue and updated me several times during the service work. Thank you They fixed a warranty issue and updated me several times during the service work. Thank you More

I was kept informed all my questions were answered. It was a super easy and stress-free experience. It was a super easy and stress-free experience. More

They turned what should have been a poor experience into a very good experience that made me feel valued. Abby was exceptional and kept me updated. She was OUTSTANDING! a very good experience that made me feel valued. Abby was exceptional and kept me updated. She was OUTSTANDING! More

Abby was great! Super quick and efficient and offered complimentary wash and vacuum! So appreciated! Thank you! Super quick and efficient and offered complimentary wash and vacuum! So appreciated! Thank you! More

The service was quicker than expected super efficient great price and wonderful staff. Just a great experience all around for our first visit to this Mercedes Service center. We will be back! great price and wonderful staff. Just a great experience all around for our first visit to this Mercedes Service center. We will be back! More