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Mercedes-Benz of Portland - Service Center
Portland, OR
1,517 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,517 Reviews of Mercedes-Benz of Portland - Service Center
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Verified Customer
October 25, 2022
First I was sent a recall for brakes and the repair guy didn’t even know when he called me for service that it was there for a recall then I got a rental because I was told I would get 80$ per day until th didn’t even know when he called me for service that it was there for a recall then I got a rental because I was told I would get 80$ per day until they did the work so a month later went to pickup the car and was told that I have to wait four to six weeks to get my money back and still haven’t got my money back very disappointed More
by Rasool
Employees Worked With
October 23, 2022
I scheduled a visit for a recall at this dealership. My friend originally scheduled this appointment for me for I thought he was able to drop off my car. He was not and I called the dealership three tim My friend originally scheduled this appointment for me for I thought he was able to drop off my car. He was not and I called the dealership three times to change the contact information to myself, it never happened. The advisor never called me about my recall, I got a text message that my car was ready and I showed up and the advisor did not talk to me for he was too busy. I would need to wait at least 45 minutes to an hour to pick up my car. I emailed the advisor to submit my Uber receipt for reimbursement. He has not contacted me back to confirm he received the Uber receipt. I emailed him on 9–20 3–2022. Poor customer service and follow up. I know it was a basic recall repair but I would expect a little bit more from Mercedes More
by Marguerite Fisher Hansen
Employees Worked With
Mark Tower
October 21, 2022
I had a wonderful experience. This was my second service appointment with Mark. He is always meets me at his desk, acts professional, friendly, and positive. He is always respect This was my second service appointment with Mark. He is always meets me at his desk, acts professional, friendly, and positive. He is always respectful of my time. He offered a lovely waiting area with coffee and snacks. When the my car was ready, he found me in the hallway, returned my car key with a big smile and wished me a good day. More
by Vera
Employees Worked With
Mark Tower
