Mercedes-Benz of Portland - Service Center

When scheduling my service, I requested a ride to work not more than 2mi from the dealership. I was informed I would have to call myself and schedule. At the time I schedule my appt, my vehicle had just o not more than 2mi from the dealership. I was informed I would have to call myself and schedule. At the time I schedule my appt, my vehicle had just over 3k miles. When I finally when in for my appt, the service rep was cold and unempathetic. I was informed There was a piece of tape lodged in the vents and it would be $225 to remove it. I asked for the piece of tape and was shown but wasn’t allowed to touch it. Service rep All of a sudden showed empathy with a warm tone in his voice when he told me he talked with management, and how he just couldn’t see how we can charge me… the. Tone changed when he knew a survey could be sent to me. Between my spouse and I over the past 12yrs, we’ve purchased and/or leased 7 vehicles… this was the most absolute worst service we have ever received hands down. This is Mercedes. With so many other options, this really got to me More

Acted surprised that I came for my appointment and even though I have indicated earlier that I'll need a loaner car, they insisted on making it sound like a favor. Sales people are not flexible and don't c though I have indicated earlier that I'll need a loaner car, they insisted on making it sound like a favor. Sales people are not flexible and don't care whether you're a returning customer or not. You also cannot sell your lease and are forced to buy it first, appointments are a month ahead and the whole feel is 82nd now adays. No incentive whatsoever other than taking your money. More

I bought a certified car in September and was told they would order my second key since they were unable to find it. I called at the end of September and was told that the key was in. I was scheduled an ap would order my second key since they were unable to find it. I called at the end of September and was told that the key was in. I was scheduled an appointment for October 17. About an hour into the appointment I was told the key had not came in and that it was in back order. I waited a whole hour before someone noticed that! Really -( I was also given a number to call and text, when I text the number no one has ever responded. I haven’t received good service. I hope someone will reach out to me once the key finally comes in. Outside of that the sales department treated me very well. More