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Mercedes-Benz of Portland - Service Center
Portland, OR
1,517 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,517 Reviews of Mercedes-Benz of Portland - Service Center
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December 15, 2022
I have purchased 4 new Mercedes Benz vehicles. 3 of them were from MB-Wilsonville. I had exceptional service from their Service Department. This is the first car I have purchased from MB-Portland 3 of them were from MB-Wilsonville. I had exceptional service from their Service Department. This is the first car I have purchased from MB-Portland and I am extremely disappointed in their service. Our service manager did not return multiple text messages (when he specifically stated that he was available via text) regarding the status of our vehicle. This is the second service experience with MB-Portland and my experience was the same both times. Unreturned texts and phone calls. Lack of communication when my car was kept over thanksgiving weekend! I had to call the following Monday afternoon to even find out what the ETA was. Abysmal service at this dealership and I will NEVER purchase another car from them. More
by hkenagy
Verified CustomerEmployees Worked With
Sean Popplewell
December 15, 2022
Able to fix my car in a few days. Friendly staff. Just wish I could’ve gotten in sooner than the 6 weeks I had to wait for my appointment. Once there, it was a great experience. Friendly staff. Just wish I could’ve gotten in sooner than the 6 weeks I had to wait for my appointment. Once there, it was a great experience. More
by HEIDIRANDALL6
Employees Worked With
Rod Soprito
December 15, 2022
I really liked the service, the work was done great! The people were very nice and gave recommendations to what was needed to be done to my car. The people were very nice and gave recommendations to what was needed to be done to my car. More
by ALADIN851
Employees Worked With
Mark Tower
December 15, 2022
Since the early 80’s, they have been the Go-To Dealership for me & my friends, As other dealers come into the area and sometimes my friends change dealers? They all come back to the people who take care o for me & my friends, As other dealers come into the area and sometimes my friends change dealers? They all come back to the people who take care of them & the car More
by DENNY2
December 14, 2022
Did not complete the work and what you did ended up causing more problems. Mercedes-Benz is not what they used to be. We won’t be purchasing another causing more problems. Mercedes-Benz is not what they used to be. We won’t be purchasing another More
by KPHAUX
Employees Worked With
No names
December 14, 2022
Very happy with my experience! Great service, friendly and knowledgeable staff and spotlessly clean facilities. Great service, friendly and knowledgeable staff and spotlessly clean facilities. More
by TAMWRITE
Employees Worked With
The young man who checked me in (originally from Poulsbo) incredibly friendly, Mark Tower
December 08, 2022
I spent almost $1000. 00 for the service, then they don’t fix the problem. Service writer tells me “ I don’t work on the car” duh I’m not stupid, what a dumb answer. Tells 00 for the service, then they don’t fix the problem. Service writer tells me “ I don’t work on the car” duh I’m not stupid, what a dumb answer. Tells me to bring it back, what a lame dealership. More
by LARRY.MACKINS
Employees Worked With
Rod Soprito
