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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,516 Reviews

1,516 Reviews of Mercedes-Benz of Portland - Service Center

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November 11, 2024

Fast and efficient. I go here every time that i need my oil changed and service More

by Smac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bella Amador
Nov 14, 2024 -

Mercedes-Benz of Portland responded

Thanks for the kind words and feedback for our team. We are happy to hear that you received fast and efficient service during you last visit with us. Please let us know if there is anything we can do for you in the future!

November 11, 2024

I have been a client for 25 years and this last car was a nightmare to purchase and the 9 V battery was on. I just paid 800.00 in my other car for the same issue and was TOTALLY given the we can’t give you More

by KATHIEGAMBINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mylee Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Graham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Scorcio
Nov 14, 2024 -

Mercedes-Benz of Portland responded

Kathie, I'm truly sorry to hear about your recent experience and the frustration with the battery issue. We value long-term clients like you immensely and would appreciate a chance to make things right. Please reach out when convenient so we can discuss this further. Thank you, Eric Trueblood - Service Manager - 503-228-8351

November 08, 2024

the work is very high quality (imho). But the costs are very high; my wife and I have a very limited budget. More

by k7ew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Ramirez
Nov 13, 2024 -

Mercedes-Benz of Portland responded

Thank you for your feedback. We're glad to hear that you're satisfied with the quality of our work, but we understand concerns about costs on a limited budget. Please feel free to reach out so we can discuss any options or solutions that might better fit your needs. Thank you, Eric Trueblood - Service Manager - 503-228-8351

November 04, 2024

Very clean, staff were professional. My service was done quickly and I've had no issues since. 10/10 would visit again. More

by CKEYSER90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Ramirez
Nov 05, 2024 -

Mercedes-Benz of Portland responded

Thank you for the fantastic feedback! We're delighted to hear that your experience at Mercedes-Benz of Portland was smooth and professional. We look forward to welcoming you back in the future!

November 04, 2024

I was unhappy with the condition my car was left in after my last repair. More

by CIAOENRICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abigail Ramirez
Nov 08, 2024 -

Mercedes-Benz of Portland responded

I'm sorry we didn't leave a better impression during your visit. I'd like the opportunity to learn how we can improve. If you're interested in speaking about this further, would you please reach out at your convenience? Thank you, Eric Trueblood - Service Manager - 503-228-8351

November 03, 2024

Fine service. Difficult to communicate with. Ultimately very professional but a very busy store so understand that when the phone rings answer it. Good job getting More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bella Amador
Nov 05, 2024 -

Mercedes-Benz of Portland responded

David, thank you for your feedback. We're glad to hear that our team at Mercedes-Benz of Portland was able to resolve your issue professionally despite the busy environment. We appreciate your understanding and support!

October 31, 2024

The people es very friendly an helpful to help people to get the price and the car More

by baltazar1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Ramirez
Nov 01, 2024 -

Mercedes-Benz of Portland responded

We couldn’t ask for a better review of Mercedes-Benz of Portland. Thank you for your support and please let us know how we can serve you in the future!

October 30, 2024

I mentioned brake squeak for my new car’s first service. The answer was that all AMG package brakes squeak. Not a good answer for a car in that price range. The service was quick but there used to be a comp More

by JENS.PRUSSNAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison
Oct 30, 2024 -

Mercedes-Benz of Portland responded

Thank you for sharing your feedback with us. We apologize for any inconvenience during your recent visit to Mercedes-Benz of Portland and appreciate the opportunity to improve our services. Your comments about the brake squeak and complimentary car wash have been noted, and we'll work on ensuring a better experience next time.

October 28, 2024

Abigail was so helpful with everything. She was very attentive when i expressed concerns. She provided detailed information when speaking to me about all the different services. Great commu More

by Yesi Rojas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Ramirez
Oct 28, 2024 -

Mercedes-Benz of Portland responded

Yesi, we're delighted to hear that Abigail provided such attentive and informative service at Mercedes-Benz of Portland. Thank you for sharing your experience with us, we'll see you next time!

October 28, 2024

I like the dealership but I don't like the accessibility to talking to someone. It also took a long time to diagnose and fix my car. The repair was good though and there are good people working there. More

by FRANKLIN.CROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bella Amador
Oct 30, 2024 -

Mercedes-Benz of Portland responded

Franklin, thank you for your feedback. We're glad to hear that you're satisfied with the repair and our team, but we apologize for any inconvenience regarding communication and wait times. We appreciate your patience and are always looking to improve accessibility for our customers. If there's anything else you'd like to discuss, feel free to reach out anytime! Eric Trueblood - Service Manager - 503-228-8351

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