Mercedes-Benz of Portland - Service Center

Very challenging to contact for service. Constant turnover in the service reps, OUTRAGEOUS price for service. Example: new battery at MB=$576, exact same battery at Les Schwab including 8.5% Constant turnover in the service reps, OUTRAGEOUS price for service. Example: new battery at MB=$576, exact same battery at Les Schwab including 8.5% tax was only $301. My last few encounters for service have been miserable. More

As always the Mercedes-Benz of Portland service center has been a great experience. But this time it was a awesome surprize! I contacted my service adviser Maurice McQueen about the service done on my v has been a great experience. But this time it was a awesome surprize! I contacted my service adviser Maurice McQueen about the service done on my vehicle. He provided a video of the inspection performed. I could see the service technician being very thorough servicing my vehicle. In my opinion providing the video was above and beyond. I truly appreciated the video because they gave me direct insight of my vehicle servicing. Very well done Mercedes-Benz of Portland service center! More

My sunroof was open, not sure why sinceit was just getting an oil change. Everything else was excellent. getting an oil change. Everything else was excellent. More

Jesus provided excellent service during my recent service appointment. He was friendly, efficient, and kept me informed. appointment. He was friendly, efficient, and kept me informed. More

Amazing stuff Smart people Mercedes Benz is my dream car But I don’t have it car 😓 I bring Customer car But you say is an amazing job thank you guys 10,000 star 🌷🌷🌷 car But I don’t have it car 😓 I bring Customer car But you say is an amazing job thank you guys 10,000 star 🌷🌷🌷 More

Andy is the best at helping resolve and schedule needs every time. Always helpful with follow ups. every time. Always helpful with follow ups. More

Not a good experience. Not sure if the oil was even changed. Oil was really black when I checked it after service. I paid $800. I found a pocket knife under my hood. I mess Not sure if the oil was even changed. Oil was really black when I checked it after service. I paid $800. I found a pocket knife under my hood. I messaged Mercedes about it. No response. Last time I was here. I got charged for a new fuse box. But it was a used box they installed. Very sad for the prices they charge. I won’t be going back. Lost this customer. More

Scheduled appt online to replace tires on GLE, 2 weeks before appt. and requested to wait. Arrived and advisor indicated tires not in stock. Asked why I was not advised and response was we are very busy before appt. and requested to wait. Arrived and advisor indicated tires not in stock. Asked why I was not advised and response was we are very busy, no apologies, no customer service. More

Brought in the vehicle for a 3 miner warranty repairs. 1 was completed. The other 2 they didn’t bother to repair. Took the vehicle straight to wilsonville Mercedes-Benz and they got it all fixed much soon 1 was completed. The other 2 they didn’t bother to repair. Took the vehicle straight to wilsonville Mercedes-Benz and they got it all fixed much sooner with customer service at a world of a difference! Not the best customer service here in Portland. They charge you for unnecessary items and fees under the table at the sales department. You request a legitimate receipt and they say you can only pay cash, zelle, “CASH APP” on a service they are required to provide by Mercedes-benz/DIAMLER. Seams like the wilsonville location is taking all their business, and they are probably having a hard time with lack of customers. Simply because of their low quality of customer service. More

Could not be more impressed with their excellent customer service and attention to detail. Andy is the best, always going above and beyond. I refuse to take my car anywhere else. service and attention to detail. Andy is the best, always going above and beyond. I refuse to take my car anywhere else. More