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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,521 Reviews
Call Service Center (971) 340-4573

1,521 Reviews of Mercedes-Benz of Portland - Service Center

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October 06, 2023

Good price and good service . Very welcome customer from the Manager and the seller when I got there More

by SAIGON4K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Kim, Mekonnen Wossene
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Oct 09, 2023 -

Mercedes-Benz of Portland responded

Thank you again for choosing to work with our team here at Mercedes-Benz of Portland. We are more than happy to have been welcoming upon your arrival, and to have provided great service throughout your visit. Until next time, drive safe!

October 03, 2023

They had my car two different times for over 60 days with little to no communication about the extent of the repair and progress being made. More

by LITHIA0
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mekonnen Wossene
Report | Print
Oct 11, 2023 -

Mercedes-Benz of Portland responded

We're sorry to read about your experience. It's our goal to provide timely and transparent communication during any repair process, so it's concerning that we've fallen short in this instance. We'd appreciate the opportunity to discuss this further with you and work towards a resolution - please reach out when convenient for you. Eric Trueblood - Service Manager - 503-228-8351

October 02, 2023

I've always been completely satisfied with Mark and the service dept at Mercedes-Benz / Naito. I wouldn't take my smartcar anywhere else. More

by JOHNB22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
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Oct 03, 2023 -

Mercedes-Benz of Portland responded

Hey John, we are pleased to know that you've always been satisfied with the level of care provided by Mark and the service team here at Mercedes-Benz of Portland. Your trust in us for your smartcar's needs is greatly appreciated! Until next time, safe travels!

October 02, 2023

Friendly and efficient service. Full detailed explanation of what was completed during the service. Pleasant waiting area that I was able to utilize. More

by AMY.WINTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
Report | Print
Oct 03, 2023 -

Mercedes-Benz of Portland responded

Amy, thank you for taking the time to write about your experience with our team. We are pleased to read you are happy with the communication, service and waiting area here at Mercedes-Benz of Portland, and hope to get the opportunity to serve you again in the future. Until then, safe travels.

October 01, 2023

Professional, clean and inviting environment! Customer service hands down 5 stars all day long. Best experience. More

by CANDACESANDERS26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Oct 02, 2023 -

Mercedes-Benz of Portland responded

We're delighted to know you had a 5-star experience at Mercedes-Benz of Portland! Thanks for highlighting our professional environment and top-notch customer service. We look forward to serving you again in the future!

October 01, 2023

Communicated well with me regarding the service and timeframe. We needed new tires which were needed due to age. This took one extra day, but it was concluded on time and drove well. We were pleased!! More

by RODW0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Mercedes-Benz of Portland responded

We're glad to know that you had a positive experience with our service team at Mercedes-Benz of Portland. Thank you for your patience and understanding about the extra day needed for new tires. We hope your vehicle continues to drive well, and look foreard to assisting you with any future needs.

September 30, 2023

Great service. Prompt appointment scheduling. Attentive service advisor with good communication on car’s readiness, Overall easy experience. More

by Barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
Report | Print
Oct 02, 2023 -

Mercedes-Benz of Portland responded

Barb, we're delighted to know that you had a great experience with our service team at Mercedes-Benz of Portland. Thanks for highlighting the prompt scheduling and communication! We hope to get the opportunity to serve you again.

September 28, 2023

Great Service Really Great Tex Guy and Service Team Very Helpful in explaining the work that will be done More

by PLEXLADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Mercedes-Benz of Portland responded

We are pleased to know you are satisfied with the level of service and communication our service team provided. Serving you was our pleasure, and we hope to get the opportunity to do so again at the time of your vehicles next due service.

September 27, 2023

Excellent Service Agents, especially Cecelia. There took excellent care of my car and of me! The best More

by GERIRANDLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Avanzado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Dike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachery Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2023 -

Mercedes-Benz of Portland responded

Providing you and your vehicle with excellent care was our pleasure! Thank you again for choosing Mercedes-Benz of Portland, and for taking the time to recognize our team member, Cecelia.

September 26, 2023

My car was ready for me to pick it up much sooner than I expected. The advisor also said that since I have such low mileage not all of the six year service needed to be done. More

by JAMESGAGILBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2023 -

Mercedes-Benz of Portland responded

Hey James! Thank you for thinking of our team at Mercedes-Benz of Portland when it came time for your vehicles 6 year maintenance. We are happy to have gotten your vehicle back to you in a timely manner and hope that you will continue to keep to keep us in mind for all your future maintenance needs.

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