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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,520 Reviews
Call Service Center (971) 340-4573

1,520 Reviews of Mercedes-Benz of Portland - Service Center

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December 13, 2023

Mark got my CLS in and out in record time ! !! He was polite, courteous and very social. More

by Richard
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
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Dec 13, 2023 -

Mercedes-Benz of Portland responded

Hi Richard, our team is happy to have had your vehicle serviced and back out on the road in no-time. We appreciate you continuing to choose Mercedes-Benz of Portland. Happy holidays!

December 13, 2023

Kept well informed. Service took a little longer than expected. Was offered a ride, but declined. More

by marshacks
Recommend Dealer
Yes
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Dec 13, 2023 -

Mercedes-Benz of Portland responded

Thank you for bringing your vehicle to Mercedes-Benz of Portland for service. While we apologize for the wait, we are pleased to know you were happy with our efforts to remedy this for you. Looking ahead, we hope to get the opportunity to serve you again. Happy holidays!

December 13, 2023

The service team was quick and responsive for my needs. They were very professional and courteous More

by ED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Dike
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2023 -

Mercedes-Benz of Portland responded

Hello Ed, thank you for bringing your vehicle to our team at Mercedes-Benz of Portland for service. We are happy to addressed your needs an a timely and professional manner. If there is anything we can do to assist you in the future please don't hesitate to reach out.

December 11, 2023

They were nice and professional. I dropped my car off in the morning to go to work for the day. They arranged a Lyft that they paid for to get me to and from work. When I returned af More

by MGERWECK
Recommend Dealer
Yes
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Dec 11, 2023 -

Mercedes-Benz of Portland responded

We're glad to know that you had a positive experience with us at Mercedes-Benz of Portland. It's great to see our team was able to provide convenient transportation for you while your car was being serviced. Thank you for sharing, we hope to get the opportunity to work with you again!

December 09, 2023

Used to be good but seem be trying to rip off long time customers with bogus service needs included in standard scheduled service programs. More

by CHAMSTREET
Recommend Dealer
No
Employees Worked With
Mark Tower, Mark Tower
Report | Print
Dec 12, 2023 -

Mercedes-Benz of Portland responded

Hello, it's unfortunate to read your review as we always aim for transparency and honesty in our services. We certainly don't want any of our customers feeling taken advantage of, as this is not something our team does. When possible, I'd appreciate the opportunity to discuss this further with you so that we can address your concerns directly. Please reach out at, 503-228-8351 - Eric Trueblood - Service Manager

December 08, 2023

Quick service, great communication. The staff is friendly and helpful, and always takes care of whatever our needs are. More

by ppb28653
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Report | Print
Dec 08, 2023 -

Mercedes-Benz of Portland responded

We're happy to know that you had a positive experience with our team at Mercedes-Benz of Portland. Thank you for highlighting our quick service and great communication! We look forward to serving your future needs.

December 08, 2023

Everyone is super very friendly and helpful, especially Cecilia. Thank you so much. have a happy holiday. More

by NADINEWW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecelia
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Dec 08, 2023 -

Mercedes-Benz of Portland responded

We're glad to know our team, especially Cecilia, provided you with a friendly and helpful experience here at Mercedes-Benz of Portland. Thanks for the positive feedback! Happy holidays to you too!

December 07, 2023

Always courteous and helpful, focused on finding solutions. Does the right thing for his clients. More

by RUNE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Dec 07, 2023 -

Mercedes-Benz of Portland responded

Hello Rune, thank you for continuing to bring your vehicle to Mercedes-Benz of Portland for your vehicles service needs. We are pleased to see our team has continued to provide you with courteous and helpful care. Until your next due service, happy holidays!

December 07, 2023

It was prompt, courteous, comfortable and fair in value. It was a really good experience overall More

by CHRISTOPHERBRAUN
Recommend Dealer
Yes
Employees Worked With
Bella
Report | Print
Dec 08, 2023 -

Mercedes-Benz of Portland responded

Christopher, thank you for taking the time to share this short and kind feedback about your recent service here at Mercedes-Benz of Portland. Providing prompt and courteous service is our pleasure and we hope to get the opportunity to do so for you again in the future.

December 07, 2023

This dealership, my service provider provided excellent service and follow up. I Highly recommend This dealership More

by PATTITERAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
Report | Print
Dec 08, 2023 -

Mercedes-Benz of Portland responded

We're delighted to know you had an excellent experience with our team at Mercedes-Benz of Portland! Your recommendation means a lot to us. Thank you for sharing your feedback and we look forward to serving you again in the future!

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