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Mercedes-Benz of Portland - Service Center
Portland, OR
1,516 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,516 Reviews of Mercedes-Benz of Portland - Service Center
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February 21, 2025
Scheduled time was 9:00AM, my was not pulled in to bay until 10:00AM. Poor communication, already said I would like to schedule another time for transmission firmware update. But technician still did it a until 10:00AM. Poor communication, already said I would like to schedule another time for transmission firmware update. But technician still did it anyway. Service advisor didn’t tell me until 4 hours later. More
by Simon Huang
Verified CustomerEmployees Worked With
Not even introduced herself
February 21, 2025
Jesus Soria is the best. I won't go anywhere else. Took great care of me. Thank you Victor Creamer I won't go anywhere else. Took great care of me. Thank you Victor Creamer More
by NOEMAIL_6059818
Employees Worked With
February 16, 2025
I had a major issue happen with my car. The dealership took care of everything since I had purchased the extended warranty. It was going to be an expensive repair. It took a little while t The dealership took care of everything since I had purchased the extended warranty. It was going to be an expensive repair. It took a little while to complete. They gave me a loaner car the whole time. Maurice even switched out the electric car for a gas. More
by KM1967CAMARO
Employees Worked With
Other Employees :
My service tech was awesome made sure the car was working correctly before letting us take it home. Not sure his name
February 09, 2025
Service team is pleasant to work with and work results are very good if not excellent. Scheduling repair work is hard through the online and phone automated system - would help if it was easier to reach t are very good if not excellent. Scheduling repair work is hard through the online and phone automated system - would help if it was easier to reach the service team. More
by Chris
Employees Worked With
Rebecca Bray
February 05, 2025
Fantastic service advisor (Maurice). Provided excellent service throughout the process. KUDOS to the service T,EAM. Provided excellent service throughout the process. KUDOS to the service T,EAM. More
by NCPASCUA
Employees Worked With
February 05, 2025
The service department tried to sell me things that my car did not need. They also price gouged things like wipers and fluids. And replaced things I did not ask them to do and charged me for it. car did not need. They also price gouged things like wipers and fluids. And replaced things I did not ask them to do and charged me for it. More
by BEBEPRATT
Employees Worked With
Maurice
February 03, 2025
Poor communication. Dropped car off at 8am for diagnostics and shared that I would need it back by end of day. No word or call back by 4:30 so i had a colleague drop me Dropped car off at 8am for diagnostics and shared that I would need it back by end of day. No word or call back by 4:30 so i had a colleague drop me off at the dealership. They told me they couldn’t find the problem and told me to arrange for drop off the following week so I could have a loaner. I called the advisor to arrange and despite several calls and messages, I still haven’t heard back after 3 weeks. I gave up and took it to a different dealer who provided a loaner and immediately confirmed the issue I was having, and provided regular updates on repair progress. More
by Mbsurvey
Employees Worked With
January 31, 2025
Service is not what it used to be. Car no longer gets cleaned as a courtesy. A concern about a service I paid g do or last time was never addressed. Did not feel welcomed by the person Car no longer gets cleaned as a courtesy. A concern about a service I paid g do or last time was never addressed. Did not feel welcomed by the person assigned to me. You all are slipping. More
by VARGUSPIKE
Employees Worked With
No
January 31, 2025
Brought a certified pre owned car. ..needed new brakes 6 months after purchase. I just don't trust them anymore. I have been driving Mercedes for 20 years and have owned 7 cars...things ..needed new brakes 6 months after purchase. I just don't trust them anymore. I have been driving Mercedes for 20 years and have owned 7 cars...things just are not the same as they used to be More
by Smurphin
Employees Worked With
