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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,518 Reviews
Call Service Center (971) 340-4573

1,518 Reviews of Mercedes-Benz of Portland - Service Center

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February 15, 2024

Workmanship is good. Communication and follow through below average. No loaner after 36 years of coming. More

by HARLEYGUY50
Recommend Dealer
Yes
Employees Worked With
Bella
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Feb 19, 2024 -

Mercedes-Benz of Portland responded

We're glad to know you appreciate our workmanship, but it's disappointing to learn that we fell short in terms of communication. We value your loyalty over the years and want to ensure all aspects of your experience meet expectations. Please don't hesitate to reach out should you wish to discuss further regarding our loaner vehicles or your overall experience. Thank you, Eric Trueblood - Service Manager - 503-228-8351

February 15, 2024

Punctual, Professional, and outstanding customer service. I had the best experience as I expected from Mercedes-Benz. I love their customer service, and Andy is doing outstanding job. More

by JAVIDKARIMI111
Recommend Dealer
Yes
Employees Worked With
Andy
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Feb 16, 2024 -

Mercedes-Benz of Portland responded

Javid, we're pleased to see you had a top-notch experience with Andy here at Mercedes-Benz of Portland. We always aim for punctuality and professionalism! Enjoy your new ride!

February 14, 2024

Not very informative Didn't explain exactly what they were going to do or ask what I didn't want done More

by ROUGEROCKS
Recommend Dealer
Yes
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Feb 16, 2024 -

Mercedes-Benz of Portland responded

We're sorry to read that you felt uninformed during your visit. We strive for clear communication with our customers and it seems we fell short this time around. If you'd like, please reach out so we can better understand what happened and how we might improve moving forward. Thank you, Eric Trueblood - Service Manager - 503-228-8351

February 14, 2024

Excellent, as always. I have high expectations of this location based upon 24 years of outstanding service. These expectations were exceeded by Andy and his team who were More

by PAUL@KERNEL-RESEARCH.COM
Recommend Dealer
Yes
Employees Worked With
Andy
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Feb 15, 2024 -

Mercedes-Benz of Portland responded

It is great to know that Andy and our team at Mercedes-Benz of Portland have exceeded your high expectations! We appreciate the long-standing relationship, and we look forward to continuing this tradition of excellent service. Thank you for recommending us!

February 14, 2024

Good Excellent Good costumer service Atienden muy bien y son éticos y profesionales Happy costumer More

by CANDIDOSCARPET
Recommend Dealer
Yes
Employees Worked With
Alvin Joswkk
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Feb 15, 2024 -

Mercedes-Benz of Portland responded

Thank you for choosing Mercedes-Benz of Portland for your vehicles service! Our team always strives to provide excellent service, and we are pleased to know we accomplished this during your visit. For any future service needs, please don't hesitate to return to our team.

February 14, 2024

Good explanation of work to be done and prompt service. Auto was done in time promised. More

by PORTLANDFORMS/DAVID OLSGARD
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
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Feb 15, 2024 -

Mercedes-Benz of Portland responded

David, thank you for bringing your vehicle to Mercedes-Benz of Portland. Providing prompt and informative vehicle service is precisely what our team strives to do. Upon your next due service, we hope to have you back!

January 31, 2024

Great! She was communicative and thorough She made sure to explain everything and really go above and beyond when helping me she was also very friendly More

by vannessa.adame
Recommend Dealer
Yes
Employees Worked With
Camrynn
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January 30, 2024

Absolutely terrible service, they damaged my vehicle during the recall repair. Lied about timeline and service and never responded to my call back requests. More

by CMPAINTNGPOPRTLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah
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Jan 31, 2024 -

Mercedes-Benz of Portland responded

It's concerning to see the feedback you have shared here following your service with our team, as this is never the level of care we aim to provide. When possible, I would appreciate the opportunity to address these concerns with you directly. Please consider contacting me via my direct line at your next convenience. I hope to speak with you soon. Eric Trueblood - Service Manager - 503-228-8351

January 19, 2024

He is very helpful & pleasant He accommodated on the service & payment He is very polite More

by LINDABERKOVICH
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Mekonnen Wossene
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Jan 19, 2024 -

Mercedes-Benz of Portland responded

Hi Linda, thank you for taking the time to share such kind comments for our team. Knowing you received helpful, accommodating and polite service truly makes our day. If there is anything our team can do to assist in the future, please don't hesitate to reach out.

January 19, 2024

He provided good service and communicated effectively The repairs went just fine and I was in and out quite quickly More

by SEANVBHATIA
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
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Jan 19, 2024 -

Mercedes-Benz of Portland responded

Sean, we're glad to know you had a smooth and efficient service experience here at Mercedes-Benz of Portland. We appreciate your feedback and hope to get the opportunity to work with you again!

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