Mercedes-Benz of Portland - Service Center

Friendly, prompt service folks! Helpful! Will definitely return for future service. Thank you!! Nice waiting area Helpful! Will definitely return for future service. Thank you!! Nice waiting area More

My Mercedes was having a hard time turning over. I was told it was the ignition. I took it to the dealership and they said it's $200 per diagnosis. After they kept it for 5 days, and me hassling the I was told it was the ignition. I took it to the dealership and they said it's $200 per diagnosis. After they kept it for 5 days, and me hassling them about what was wrong with it, they told me it wasn't the ignition and they put a fuse in and it was running fine. They wanted to keep it longer and check other things but I couldn't afford $200 per diagnosis. Plus, they said it was running fine. It wasn't. I had a hard time starting it at the next stop I made. I took it to another Mercedes mechanic and it was the ignition and they got it fixed. I was warned not to take it to the Mercedes dealership because they charge over double what anyone else does. I paid them $200 for the diagnosis and $4 for the fuse. I then took it to another Mercedes mechanic who told me it was the ignition and got it fixed in 3 days. More

It’s OK. I’ve noticed a lot of turn over, I’m seeing a different service tech every time. They used to offer me a loaner car & now I have to Lyft. I don’t lov I’ve noticed a lot of turn over, I’m seeing a different service tech every time. They used to offer me a loaner car & now I have to Lyft. I don’t love that. I miss Art. But the dealership is clean, its easy to schedule appts & I love my car More

Could not get in touch with a human and was not updated about progress on car. about progress on car. More

They charged me $60 more for my oil change than I could get elsewhere, it also took forever. get elsewhere, it also took forever. More

Got us in quick and took care of us and our vehicle. Weird issue of having to much oil in our engine after 6-7 months since last service with no oil added. Weird issue of having to much oil in our engine after 6-7 months since last service with no oil added. More

Fast in and out. Kept time as promised and completed all work on time. Confirmed oil was also filled properly this time. Kept time as promised and completed all work on time. Confirmed oil was also filled properly this time. More

Always courteous. Always thorough! Always looking out for the customer! Updating the customer of finding a with pictures and quotes. Easy to use app while they are doi Always thorough! Always looking out for the customer! Updating the customer of finding a with pictures and quotes. Easy to use app while they are doing work to save time. More

The lease end process is a nightmare. I called several times and went in and still not done. There was a recall and the parts came and I didn’t get a call about it. Sat down with finance I called several times and went in and still not done. There was a recall and the parts came and I didn’t get a call about it. Sat down with finance and still nothing because a person that would be helping me isn’t there. What about letting the client know beforehand will be great. Just awful customer service. More

They go extra mile to please their clients, great customer service and flow up, will recommend them to friends customer service and flow up, will recommend them to friends More