Mercedes-Benz of Portland - Service Center

Excellent Customer Service Noel Preston took care of everything beyond what I expected. I brought my car in for a B check and planned on picking up my car at the end of the day Noel Preston took care of everything beyond what I expected. I brought my car in for a B check and planned on picking up my car at the end of the day. Noel suggested I take a loaner car and arranged for a exchange of cars the next day which worked out perfectly for me. All the costs were as expected, paying was a breeze on my phone. What a nice experience! Every employee I had contact with were all pleasant and friendly. More

Always great to deal with Noel Everytime i have a dealings with Mercedes-Benz of Portland and the staff it is a great and positive experience. The Service Staff, particularly Noel P Everytime i have a dealings with Mercedes-Benz of Portland and the staff it is a great and positive experience. The Service Staff, particularly Noel Preston, makes everything so professional and makes you always feel so very important and looked after with my best interest at the heart of the service. Thank you all! More

Excellent service always Have been taking my Smart cabriolet to the MB Center for regular maintenance for most of its life, ever since the original Smart in Beaverton closed i Have been taking my Smart cabriolet to the MB Center for regular maintenance for most of its life, ever since the original Smart in Beaverton closed in 2010 (or '11?). At this point, it has over 106K on it, so that's a fair few oil changes and tenX-thousand-mile tuneups. My Smart runs great, has never broken down, and my experience here has always been above and beyond. For example, this summer there was recall work to do, and I thought I needed an oil change so scheduled that at the same time. Noel checked the service history (as he always does before a service); turned out I didn't need the oil change, so he took it off the schedule before I arrived - and still offered me chocolate even though there was no charge for the recall work ;). For comparison, three years ago I moved to Corvallis and tried an oil change with the local German auto place; about 2 weeks later the engine light came on, first time ever, and that seemed not right, so I took the car back to MBC of PDX for diagnosis. Sure enough, a part that doesn't come loose by itself had been loosened. Noel handed me his card with the invoice for the diagnostic and 5-minute fix, and said if Horton's did not immediately repay me for it to call him directly and give them his card. They balked at first, but did repay me before I had to call him. Now I drive to Portland for service because I know that my car is being taken care of by ethical experts who know their stuff and care about their customers. Absolutely awesome people. More

My new car mechanic I was brought up to believe that you didn't take your car to a dealership for service; that it was too expensive. That is not the case with MB of PDX I was brought up to believe that you didn't take your car to a dealership for service; that it was too expensive. That is not the case with MB of PDX. The repairs are priced at the same as MBI but MB of PDX's customer service is so much better. They have it dialed in from the moment you arrive to when you walk out the door. I am really impressed by them. More

Kudos to Noel Noel Preston could not be more professional, kind and responsive. Always professional, he gets the job done on time and true to his word. I feel very Noel Preston could not be more professional, kind and responsive. Always professional, he gets the job done on time and true to his word. I feel very comfortable that Noel is going to provide outstanding service regardless of whether I have a small issue, don't understand how something works, or have a larger problem. I love working with him! More

Best Mercedes dealership in town Chuck is the best service representative! He is friendly helpful and always has a smile on his face. parts were needed to fix my car and Mercedes had Chuck is the best service representative! He is friendly helpful and always has a smile on his face. parts were needed to fix my car and Mercedes had them overnighted. Quick service and I was able to have a loaner at no charge! More

Service I loved being able to schedule my appointment on line and got the appointment that worked for me. My car was ready when promised and washed! I loved being able to schedule my appointment on line and got the appointment that worked for me. My car was ready when promised and washed! More

Consistently Great Experience In 2013, I'd purchased a new vehicle at a different, local MB dealership and had it serviced there for a year. Because MB of Portland was closer, I s In 2013, I'd purchased a new vehicle at a different, local MB dealership and had it serviced there for a year. Because MB of Portland was closer, I stopped in on a Saturday morning to ask a question about the voice control system on the car and was so impressed with the care and attention that was offered to me by the service staff that I decided to make a change. I've since purchased a new vehicle (at this dealership) and am now very pleased to have both of my vehicles routinely serviced and maintained at Mercedes-Benz of Portland. Of course I'd recommend them... More

Careful, thoughtful, easy servicing...again and again! This is my second vehicle that I have serviced at this dealership, spanning 11 years now. I can truly say that it just keeps getting better! My most r This is my second vehicle that I have serviced at this dealership, spanning 11 years now. I can truly say that it just keeps getting better! My most recent service, besides the usual maintenance was a replacement of a windshield. There was a small crack in the replacement, which my service advisor Chuck told me about immediately. I am so grateful they caught this before installing! It took nearly another week to get a new one, but I truly appreciated the careful, knowledgeable and thoughtful concern that was taken to insure not only a genuine factory replacement, but also a safe one for my family and myself! It is this attention to detail that I can count on with Chuck, and this dealership! More

A/C service Even though the shop was very busy and my A/C problem was in the middle of this heat wave, Chuck still accommodated my car and it was completed in a t Even though the shop was very busy and my A/C problem was in the middle of this heat wave, Chuck still accommodated my car and it was completed in a timely manner. Thank you guys for always making my visit there pleasant and worth the drive in. More