Mercedes-Benz of Portland - Service Center

Great Service Experience I was able to easily make a service appointment online. When I arrived, they had my loaner car ready, and they were able to finish the service and rep I was able to easily make a service appointment online. When I arrived, they had my loaner car ready, and they were able to finish the service and repairs a day earlier then expected. More

Botched Software Recall My 2015 C300 was recalled due to a software glitch that disabled most functions of the media screen. No music, phone, or anything else, except for the My 2015 C300 was recalled due to a software glitch that disabled most functions of the media screen. No music, phone, or anything else, except for the back up camera. I had to drive two hours to get to the dealership. Upon arriving home I realized that the download of the new software was flawed, with most functions STILL inactive, and no back up camera. The tech apparently never checked to ensure that the operation was successful. Although I purchased my vehicle in a different city, and this dealership is not my usual resource, I expected professional work. Staff were courteous and professional overall, but someone dropped the ball. More

A/C service Even though the shop was very busy and my A/C problem was in the middle of this heat wave, Chuck still accommodated my car and it was completed in a t Even though the shop was very busy and my A/C problem was in the middle of this heat wave, Chuck still accommodated my car and it was completed in a timely manner. Thank you guys for always making my visit there pleasant and worth the drive in. More

My new car mechanic I was brought up to believe that you didn't take your car to a dealership for service; that it was too expensive. That is not the case with MB of PDX I was brought up to believe that you didn't take your car to a dealership for service; that it was too expensive. That is not the case with MB of PDX. The repairs are priced at the same as MBI but MB of PDX's customer service is so much better. They have it dialed in from the moment you arrive to when you walk out the door. I am really impressed by them. More

Great service Always get it done right! Great repair expertise. They really know Mercedes. Chuck Haga and Adrian mechanic are great. You never know what you wil Always get it done right! Great repair expertise. They really know Mercedes. Chuck Haga and Adrian mechanic are great. You never know what you will get if you go elsewhere. More

Service I loved being able to schedule my appointment on line and got the appointment that worked for me. My car was ready when promised and washed! I loved being able to schedule my appointment on line and got the appointment that worked for me. My car was ready when promised and washed! More

Consistently Great Experience In 2013, I'd purchased a new vehicle at a different, local MB dealership and had it serviced there for a year. Because MB of Portland was closer, I s In 2013, I'd purchased a new vehicle at a different, local MB dealership and had it serviced there for a year. Because MB of Portland was closer, I stopped in on a Saturday morning to ask a question about the voice control system on the car and was so impressed with the care and attention that was offered to me by the service staff that I decided to make a change. I've since purchased a new vehicle (at this dealership) and am now very pleased to have both of my vehicles routinely serviced and maintained at Mercedes-Benz of Portland. Of course I'd recommend them... More

Excellent Service We always get competent and friendly service at Mercedes-Benz of Portland! Chuck Haga is like a long-time personal friend! He cares about us and giv We always get competent and friendly service at Mercedes-Benz of Portland! Chuck Haga is like a long-time personal friend! He cares about us and gives the best service possible. Other friends include Kenny Levias and Chan Saechao - they always greet us by name! All of the people at this dealership understand how important good service is, and they work hard to keep their customers happy. Thank you!! More

Worst customer service! For the past 2 1/2 year since I’ve been leasing my car with Mercedes , I’ve had the worst experience . I’ve been treated so poorly, lied to about my For the past 2 1/2 year since I’ve been leasing my car with Mercedes , I’ve had the worst experience . I’ve been treated so poorly, lied to about my tire replacement, forgotten to be picked up by shuttle which in that case I informed the guy helping that I need to be on the road by 5 to pick my daughter in daycare before 6 , (was late by 20 minutes ). I don’t believe that i’ll Be getting another Mercedes , i’ll Stick with BMW . More

Chuck is a Great service manager truck has been a great service manager over all the time I've done business with Portland Mercedes he's been there answered my questions and been a gr truck has been a great service manager over all the time I've done business with Portland Mercedes he's been there answered my questions and been a great support for my needs with my car More