Mercedes-Benz of Portland - Service Center

Very good The service manager (Chuck) that helped me did a good job.. Good customer service ready to listen and helped me what I would need to to do in the next The service manager (Chuck) that helped me did a good job.. Good customer service ready to listen and helped me what I would need to to do in the next service. More

Great job! Jake is the best. I would recommend this service department to everyone. Description of service: great. friendly. helpful. timely. Efficient. Good jo Jake is the best. I would recommend this service department to everyone. Description of service: great. friendly. helpful. timely. Efficient. Good job everyone. I will be back! More

Great experience Great staff - friendly and welcoming! They work hard to make sure it's a great experience. Service is prompt and efficient. Waiting area is comfort Great staff - friendly and welcoming! They work hard to make sure it's a great experience. Service is prompt and efficient. Waiting area is comfortable and lots of goodies in the snack bar. More

Service experience Friendly and efficient service . Great communication from drop off until car is ready. Like the new online payment option too. Have been servicing my Friendly and efficient service . Great communication from drop off until car is ready. Like the new online payment option too. Have been servicing my car here for many years and will continue to do so. More

Seamless First: the online appointment app is intuitive & easy. When I requested an additional "test drive" to check on the steering column, they called me ba First: the online appointment app is intuitive & easy. When I requested an additional "test drive" to check on the steering column, they called me back almost immediately to point out that the extra appointment time means I should schedule earlier in the day. Because they were so quick to get back to me, I could find another suitable time with ease. Second: The service, paperwork, and payment was friendly & quick. Finally: The shop manager himself took the test drive to determine if the feedback from the steering column was normal. He went over-and-above by simultaneously checking on a number of other things as well. (On a previous occasion, they fixed a screw that lodged in my tire for free). I also got a free tutorial on a number of features that weren't known to me. At least two of those features are going to be extremely helpful to me. More

Excellent Customer Service Noel Preston took care of everything beyond what I expected. I brought my car in for a B check and planned on picking up my car at the end of the day Noel Preston took care of everything beyond what I expected. I brought my car in for a B check and planned on picking up my car at the end of the day. Noel suggested I take a loaner car and arranged for a exchange of cars the next day which worked out perfectly for me. All the costs were as expected, paying was a breeze on my phone. What a nice experience! Every employee I had contact with were all pleasant and friendly. More

Kudos to Noel Noel Preston could not be more professional, kind and responsive. Always professional, he gets the job done on time and true to his word. I feel very Noel Preston could not be more professional, kind and responsive. Always professional, he gets the job done on time and true to his word. I feel very comfortable that Noel is going to provide outstanding service regardless of whether I have a small issue, don't understand how something works, or have a larger problem. I love working with him! More

As usual, had great service Richard was very helpful and explained the process to be used, also how long the service would take.I always use the waiting area an look for to seein Richard was very helpful and explained the process to be used, also how long the service would take.I always use the waiting area an look for to seeing tom and Dale if they are there. More

Knowledgeable and Professional Chuck Haga has been my service advisor ever since I acquired my SL65 AMG. He is knowledgeable, friendly and professional. Service is efficient, det Chuck Haga has been my service advisor ever since I acquired my SL65 AMG. He is knowledgeable, friendly and professional. Service is efficient, detailed explanations are provided and the car is always returned clean. Mercedes Benz of Portland has a very nice waiting area with numerous amenities and the staff is always attentive to your needs. MB of Portland also provides a great shuttle service. Vehicle maintenance and repair is expensive but it is nice to know with Chuck Haga and MB of Portland you are getting fair value. More

Top notch service Noel once again did a terrific job handling my car service. He was prompt, respectful, helpful and overall a pleasure to work with and we will definit Noel once again did a terrific job handling my car service. He was prompt, respectful, helpful and overall a pleasure to work with and we will definitely be back. More