Mercedes-Benz of Portland - Service Center

No Nonsense Professional Service I took my C300 in for a speaker replacement. Service department gave me realistic time frame. They also did firmware updates for recall notices. They I took my C300 in for a speaker replacement. Service department gave me realistic time frame. They also did firmware updates for recall notices. They washed the car and I was on my way. I was able to conduct business the whole time from their business center and had access to snacks and espresso. All of this and their excellent central location can't be beat. More

Mercedes Customer Service is TOP NOTCH I was presented with a service plan upon arrival which outlined in detail the services to be provided along with the cost. I was able to select which I was presented with a service plan upon arrival which outlined in detail the services to be provided along with the cost. I was able to select which services I wanted after Jake explained each recommendation. Upon completion, I was sent a text asking what time I wanted to pick up my car and when I arrived my washed car was waiting for me. Jake is an amazing customer service representative who seems to generally care about my car and me. More

Service visit Arrived and reviewed items that were required for service B in advance. Complete communication prior to leaving with loaner vehicle. Jake contacted me Arrived and reviewed items that were required for service B in advance. Complete communication prior to leaving with loaner vehicle. Jake contacted me via text when vehicle would be ready for pickup. There was no time wasted which is very important to my schedule. The service and location was exceptional. This is now our new service dealer of choice after moving to the area. More

They over deliver From Online appointment, to drop off to timely service this is an excellent service department. The service manager, Jake, handles everything profess From Online appointment, to drop off to timely service this is an excellent service department. The service manager, Jake, handles everything professionally. I'll be back for the next service! More

Air Bag recall I scheduled a time with the service center to replace the air bags on my C300 and the person who helped me was outstanding got the car in on Friday mo I scheduled a time with the service center to replace the air bags on my C300 and the person who helped me was outstanding got the car in on Friday morning everything went smoothly. Great service from everyone involved. More

outstanding service Chuck Haga provides excellent personalized service. He is interested in fixing anything that might be a problem, no matter how minor. Very helpful. Chuck Haga provides excellent personalized service. He is interested in fixing anything that might be a problem, no matter how minor. Very helpful. EXCEPT FOR THIS FORMAT WHICH KEEPS ASKING ME TO UPDATE AREAS MARKED IN RED. More

Had the car detailed You guys did a great job! Chan makes our life easy. He is honest and a super kind and professional guy. My only suggestion for the servie dept t You guys did a great job! Chan makes our life easy. He is honest and a super kind and professional guy. My only suggestion for the servie dept to have more people answer the phone. Seems like Sales Folks are having to help a lot. More

My daughters Smart Car Keeping my kids car in top running order is a priority for me. I looked for anyone that could work on this little car and, no one even wanted to try t Keeping my kids car in top running order is a priority for me. I looked for anyone that could work on this little car and, no one even wanted to try the repairs that were needed. I called and scheduled a service visit with Portland Mercedes-Benz. I knew they would do a good job, it was the cost of having them do it that made me look for someone else. I do not begrudge them a profit at all, I just can't pay those prices all the time. They did do a fantastic job and the price was not as bad as I thought it would be. Not cheap, but I got what I paid for. I understand why people pay good money for that kind of service. Every chance I can, I will be back. Ronnie Marques was by far the most attentive service advisor I have ever worked with. He communicated everything to me and was very patient. The dealership is super nice. Just all the way around a great experience. More

Jake was great My E320 needed immediate service and it is my only car. He was able to sneak me in and provided a loaner for my use. Appreciated that. My E320 needed immediate service and it is my only car. He was able to sneak me in and provided a loaner for my use. Appreciated that. More

Great service from Chuck Haga Chuck Haga is the standard all service writers should be judged. Friendly, knowledgeable about the Mercedes product. Allways completes the service Chuck Haga is the standard all service writers should be judged. Friendly, knowledgeable about the Mercedes product. Allways completes the service on time and as aggreed. More