Mercedes-Benz of Portland - Service Center

Always there for me Whenever I have an emergency, MB Portland's Chuck Haga is there for me and even when he is not there the company fills in and covers the situation bea Whenever I have an emergency, MB Portland's Chuck Haga is there for me and even when he is not there the company fills in and covers the situation beautifully. For this reason we drive both the Smart car and a Mercedes-Benz. More

Great Service I took my vehicle to MB of PDX due to another dealership being unable to resolve my issue even after bringing in a corporate technical specialist. I took my vehicle to MB of PDX due to another dealership being unable to resolve my issue even after bringing in a corporate technical specialist. Very professional and thorough service here at MB PDX. Shop foreman Todd and service advisor Ronnie were great to deal with. Very thorough research of my issues by Todd leading to a permanent fix for a recurring issue that was beginning to sour my experience with MB & AMG. Great customer service by Ronnie with updates along the way. These guys are great! I will be using MB of PDX to service my MB vehicles going forward. More

Always do the right thing. About a month after buying a full set of new tires, I got a nail in one of them. The MB of PDX guys replaced the tire at no cost. Brandon & the guys a About a month after buying a full set of new tires, I got a nail in one of them. The MB of PDX guys replaced the tire at no cost. Brandon & the guys always do the right thing for their customers, and that's why I have been bringing my Benzs here for service for over 16 years. More

Great Customer Service Really enjoyed working with Noah. Don't remember the name of the gentleman that greeted me, but helpful and very friendly. Plus, I appreciate you havi Really enjoyed working with Noah. Don't remember the name of the gentleman that greeted me, but helpful and very friendly. Plus, I appreciate you having a rental car for me when I have service work. More

Awesome Dealership Everyone is so friendly and helpful. Kudos to Chuck Haga for getting me to a business meeting on time. I love my Mercedes and will continue to servi Everyone is so friendly and helpful. Kudos to Chuck Haga for getting me to a business meeting on time. I love my Mercedes and will continue to service and purchase my next vehicle from Mercedes-Benz of Portland. More

Excellent in every way Since I grew up in the car business, I may be a little more critical of the workings of the business than some. The service department is difficult t Since I grew up in the car business, I may be a little more critical of the workings of the business than some. The service department is difficult to manage, requiring a lot of training, expertise, and consistent, reliable execution from diagnosis through the repair or replacement All of that process is not seen by the client, and, as in many procedures, the better it is done the easier and simpler it looks to the outsider. The service we received could not have been better. It was the best I have ever experienced, even compared to some excellent ones in Seattle, where we lived previously. I was somewhat concerned about driving into downtown Portland, but was surprised at how easy it was to navigate from I-5. There was no pressure to do more work than necessary, and the free loaner car alleviated the inconvenience of being without the car for a couple of days. We are actually looking forward to our next routine appointment. More

Be Smart My car needed to go in for service for a recall. Mercedes ofPortland was, as usual, very prompt and courteous to me, took care of the problem and che My car needed to go in for service for a recall. Mercedes ofPortland was, as usual, very prompt and courteous to me, took care of the problem and checked something else for me at the same time. I have been taking my Smart car to the dealership for service since I purchased it approximately 9 years ago and have always received pleasant people to deal with and good service my car. More

Quick turnaround Great as usual. It would have been better if there were more flexibility with when I had to come back in to pickup/return the loaner car. In the past Great as usual. It would have been better if there were more flexibility with when I had to come back in to pickup/return the loaner car. In the past this was possible but it seems there was a shortage of loaner cars which made things feel a little more rushed and inconvenient. This was not the fault of the service personnel, but the amount of cars, at least that was my understanding. Otherwise everything was excellent as usual. More

Another great experience at Mercedes of Portland My service advisor Jake Patterson was awesome!! He explained and kept me updated on my service. My service was fast and exceeded my expectations. My service advisor Jake Patterson was awesome!! He explained and kept me updated on my service. My service was fast and exceeded my expectations. Great service department and just simply a fantastic dealership!! Could not recommend more! More

Excellent Service I have been dealing with Jake for the last 2 years and he has met my every expectation. When I drop my car off, he has already reviewed the service re I have been dealing with Jake for the last 2 years and he has met my every expectation. When I drop my car off, he has already reviewed the service records and is prepared to make sure the appropriate work is performed. When I show up to pick up the car, the work is done, the car is ready and Jake makes sure to review the work and any upcoming items. More