Mercedes-Benz of Portland - Service Center

I went in to have a couple of recall issues taken care of and an A service done. When I dropped it off and picked up my loaner, I was told the car would be washed and ready at 2pm. At 1:44pm Rod texted me and an A service done. When I dropped it off and picked up my loaner, I was told the car would be washed and ready at 2pm. At 1:44pm Rod texted me and said, “The shop is backed up and that it looks like it will not be ready by 2pm. I will update you when we are close.” No big deal, stuff happens. When it was 4pm I received a text saying the car was still being worked on and it would be done, “late tonight.” I immediately sent a text to say that I was 45 minutes away from the dealership, and if I didn’t leave soon I was going to be facing a Friday night rush hour nightmare and would be challenged to get in there before they closed at 6pm. When I still didn’t hear back from anyone at around 5pm I tried calling. After being put on hold a couple times for a long wait and being hung up on another time, I finally reached someone on the fourth try. I was told I could keep the loaner overnight and pick my car up any time during business hours on Saturday. When I showed up and my car was finally pulled around on Saturday, I immediately noticed it was not washed as they told me it would be. I did not ask to have my car washed when I dropped it off, they told me it would be, so my expectation was that they live up to their word. Then after I got in to the car and began to drive I noticed my windshield had about a 6 inch crack in the windshield that was most definitely NOT there when I turned the car in. I turned around and went back in and was told that they took the information and someone would contact me on Monday. Monday came and nothing…same thing Tuesday. Finally on Wednesday when I hadn’t heard anything I had to call them – great customer service! I was told there was no way they did it and they wouldn’t be doing anything about it. I told Rod that if it was their loaner that I brought in with a 6 inch crack that they would be expecting me to pay for it. He said, “You’re probably right.” Nice double standard. So other than damaging my car, not washing it like they said they would, not communicating with me straight through the process, and taking over double the time they told me it would originally, I suppose they did ok! Horrible, horrible service!!! When they say, “Mercedes – the best or nothing” I wouldn’t expect that if you don’t get their best, that means you get nothing. Nice job guys! More

I had no idea what I needed and Arturo was very tentative and knew exactly what I needed. Definitely coming back for his services again. and knew exactly what I needed. Definitely coming back for his services again. More

New Car and 6 Year Service on Older Car I've worked with Tom Maddux and now Mark and Aimee. They are all fantastic! The response and service are excellent. They took the time to really expla I've worked with Tom Maddux and now Mark and Aimee. They are all fantastic! The response and service are excellent. They took the time to really explain things and were great working around my schedule. More

Immediate attention when I pulled in and quick response to my questions. Purchased the car four days ago - Only suggestion is to make certain the ‘service overdue by 31 days’ light is addressed before sell to my questions. Purchased the car four days ago - Only suggestion is to make certain the ‘service overdue by 31 days’ light is addressed before selling the car. More

Best place to serviceYour vehicle, great customer Best place to service Your vehicle, great customer service. From service advisor to technicians everyone is always happy to help. Love coming here fo Best place to service Your vehicle, great customer service. From service advisor to technicians everyone is always happy to help. Love coming here for service. More

Quick/Painless Tire Replacement I called in the morning when I realized my tire was flat and was able to get my car in and back within a few hours. I called in the morning when I realized my tire was flat and was able to get my car in and back within a few hours. More

Tire replacement Excellent work and very personable service. Only concern is that I had to wait 3 hours for what I expected would be no more than a 1.5 hour job. Excellent work and very personable service. Only concern is that I had to wait 3 hours for what I expected would be no more than a 1.5 hour job. More

On Line scheduling and customer service The online scheduling is sub par by far compared to Wilsonville dealer. The online chat is also sub par, the person on the chat just hung up when I as The online scheduling is sub par by far compared to Wilsonville dealer. The online chat is also sub par, the person on the chat just hung up when I asked when the service department will call me back. Last time I had my car for a scheduled maintenance they forgot to align the wheels. When I went to the store to purchase mud flaps I was quoted over $260 with no installation. I ordered on line to be pick up at the same place for the cost of $174. I feel I cannot trust on this dealer to provide a reliable and good service. Al thought I have to drive an extra 20 miles and plan for extra traffic, I will go back to Wilsonville dealer. More

Chuck Haga is an excellent service Mgr that I trust. I was very fond of Dave Leslie whom I found very trustworthy, reliable, honest and fair. I was loathe to see him leave. In my opinion Chuck Haga was p I was very fond of Dave Leslie whom I found very trustworthy, reliable, honest and fair. I was loathe to see him leave. In my opinion Chuck Haga was prudent replacement. More

Service representatives My primary service agent Richard Fitzgibons was and is always very helpful. Also when Richard was out Chuck stepped right in and helped me with my aut My primary service agent Richard Fitzgibons was and is always very helpful. Also when Richard was out Chuck stepped right in and helped me with my auto needs. They did a great job in taking care of my recent airbag recall service for both my vehicles More