Mercedes-Benz of Portland - Service Center

Car looked great when I picked it up. Mark had everything completed in a timely manner. He quoted what the cost might be and also showed me how to work some of the controls as this was only the second time I completed in a timely manner. He quoted what the cost might be and also showed me how to work some of the controls as this was only the second time I had driven the car. More

Chris busy but always gives individual attention. Service work done as described and contacted for approval if any additional work needs to be done. On time. Service work done as described and contacted for approval if any additional work needs to be done. On time. More

Every time I go in, I always get outstanding service from Mercedes Benz of Portland. Special shout out to Brandon Godbey for always going above and beyond! Mercedes Benz of Portland. Special shout out to Brandon Godbey for always going above and beyond! More

They were promises made, which were not kept. The communication was sporadic and generally very poor. The service person promise to get back to me I never did. He also promised to have a supervisor g communication was sporadic and generally very poor. The service person promise to get back to me I never did. He also promised to have a supervisor get back to me, who didn’t either. And rather than solving my issue proactively and constructively, he made excuses and said that he couldn’t get it done even though his predecessor was able to do just that. More

Quickly diagnosed and quickly repaired. Done right the first time. Very nice people.car done in time. Cost reasonable for MB dealer. Thanks for the excellent work. first time. Very nice people.car done in time. Cost reasonable for MB dealer. Thanks for the excellent work. More

First Class Dealership with excellent service and attention to detail. I was very impressed with the ease of scheduling my service and answering my numerous questions. attention to detail. I was very impressed with the ease of scheduling my service and answering my numerous questions. More

Alex.... Manager of Parts has always sold me the parts I needed JIT and if not in stock ordered them for expedited delivery... including special rear mats and front windshield shade when I purchased my MERC needed JIT and if not in stock ordered them for expedited delivery... including special rear mats and front windshield shade when I purchased my MERCEDES BENZ GL 450. More

After having my car for multiple days for service that I was told would last a day, I picked up my car to find two things were not completed. I have left two voicemails since picking it up and still have no was told would last a day, I picked up my car to find two things were not completed. I have left two voicemails since picking it up and still have not received a response. I really enjoyed the loaner and had planned on looking into a new lease, but at this point I am reconsidering. More

Always very courteous and responsive. They always keep you apprised of the status of your service. The car wash before returning the vehicle to you is a over and above service! you apprised of the status of your service. The car wash before returning the vehicle to you is a over and above service! More

I came in on a factory recall on my vehicle. In fact there were two recalls and one of them I had just called MZB to find out what it was about. They told me to go to my dealer and get on a list for fu there were two recalls and one of them I had just called MZB to find out what it was about. They told me to go to my dealer and get on a list for future repairs. When I arrived and told the man greeting me and taking possession of my car he had no idea of the recall and had no intelligent advice. I told him what I had done and my conversation via MZB and showed him the mailer I received yet he still had no idea of what to do or say. He made no attempt to look into it and left me hanging with no progress or direction to go. I felt this to be very poor representation by this dealer and this personnel. I think I am being generous by giving a two star rating. I am very disappointed. More