Mercedes-Benz of Portland - Service Center

Performed all tasks properly but not in one day as was promised. Otherwise satisfied with work done promised. Otherwise satisfied with work done More

Respectful and great service from Chris Cane every single time I there. Great job from Mark tower when he was in sales and now service time I there. Great job from Mark tower when he was in sales and now service More

Great work and customer service. In and out in about 2 hrs. Service scheduled fast. hrs. Service scheduled fast. More

Rod is fun to work with Problems just go away which is what I want with real service Action surpasses words No more needs to be said what I want with real service Action surpasses words No more needs to be said More

We love this store and their service. Always professional and very friendly and they communicate right away. We were going on a trip and they made sure it was ready to go on the day we returned. professional and very friendly and they communicate right away. We were going on a trip and they made sure it was ready to go on the day we returned. More

Service was timely and satisfactory. However, I could not get through to service techs multiple times to schedule and had to leave a message which took multiple days to respond to. My assigned service manage get through to service techs multiple times to schedule and had to leave a message which took multiple days to respond to. My assigned service manager was only semi responsive and completely didn’t respond to a request for airbag replacement that I sent 10 days in advance. I encountered resistance getting a loaner when I never have received such treatment at Lexus. All in all, I got the general impression of being considered more as an afterthought than a customer by the whole process. While professional, I felt like I was treated more as an inconvenience than a paying customer. Not terribly impressed. More

The problem I brought my car in for was addressed. But I also had a warning light showing that a headlight was out. I would have thought they would have told me about this light and asked if I wanted them t also had a warning light showing that a headlight was out. I would have thought they would have told me about this light and asked if I wanted them to install a new one. Just surprised they didn’t take care of this issue even though it wasn’t the primary reason I took my car in. More

I work at Mercedes Benz Of Portland so this survey is in valid if I filled it out, Otherwise I would give everybody five stars.But most especially Mark tower valid if I filled it out, Otherwise I would give everybody five stars.But most especially Mark tower More

First, Tom Maddox is amazing! Kudos to him! He is always available, helpful, and so witty and gregarious - and always returns calls in a very timely manner. This Mercedes is prompt and diligent about fixing available, helpful, and so witty and gregarious - and always returns calls in a very timely manner. This Mercedes is prompt and diligent about fixing any and all problems. They are courteous and always provide a friendly ride - when I cannot wait at the dealership. Thank you! More

Very friendly and my advisor was Chris Cain and he has been outstanding in every way over the years. I trust him completely Thank you been outstanding in every way over the years. I trust him completely Thank you More