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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,502 Reviews
Call Service Center (971) 340-4573

1,502 Reviews of Mercedes-Benz of Portland - Service Center

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October 13, 2021

Professional and accommodating staff and good and timely service. I did service B, scheduling was online and smooth and received my car on the estimated time. More

by ahmad.khoshnevis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hi Ahmad, thank you for this kind review! We are pleased to know our team provided you with a professional and accommodating experience and we hope to have you back for any future service needs. Until then, enjoy the road ahead!

October 13, 2021

Took longer than expected BC the said they had the part but didn’t have it. More

by merfam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service person
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October 13, 2021

Check engine light on again less than 24 hours after service. Dealership would not double check their work to see if it’s associated with their service. More

by Zee
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Andres
Report | Print
October 13, 2021

Great customer service, friendly staff. However, very hard to get in touch with then over the phone. More

by Abdel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hi Abdel, thank you for this kind review. We are happy to know our team provided you with excellent customer service and would like to apologize for the troubles you have experienced while trying to contact us. I assure you this feedback will be shared with our team.

October 13, 2021

Appointment scheduled in a timely manner, work performed as soon as parts arrived and work completed correctly. More

by WOLFSONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Godbey, Christopher Cain
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Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello - We are pleased to know your experience with our team was prompt and that the services on your vehicle were completed correctly. I hope you will consider reaching out to Mercedes-Benz of Portland for any future needs as we are happy to help!

October 12, 2021

Straight forward services. Explained things. No surprises. Appreciate that. Other than that, nothing else I can think of. More

by invalid_DNH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello, thank you for visiting Mercedes-Benz of Portland for your vehicles service. Our team is happy to have provided you with an enjoyable experience and we hope to have you back for any future services!

October 12, 2021

I do not appreciate being forced to write a comment that I do not what to write. More

by GKEHK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello, thank you for this 5-star review of our team. We are sorry this site has a character limit and truly appreciate you taking the time to leave a review!

October 12, 2021

Very helpful service advisor he did a great job. I was greeted quickly when I dropped car off and they had a loner car ready for me More

by KIRKANDRANDY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Araujo Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello, we are pleased to know our team member provided you with a helpful and efficient service visit and we hope to have you back at Mercedes-Benz of Portland for any future service needs.

October 08, 2021

Scratched the paint again on our car after you repaired the 1st damaged fender that someone messed up during our oil chnage. Service rep wouldn’t return my call. PATHETIC at best More

by AMYS HOLLIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I think his name was Abe
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October 08, 2021

We enjoy be able to wait on-site but we wish there was a service center in Vancouver. We might buy another vehicle but it's not optimal having to go to DT Portland or Wilsonville each time. More

by thehunters42019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello, thank you for this feedback. We are sorry to know there is not a Mercedes-Benz location closer to your home, however, we truly appreciate your return business and hope to continue having you back!

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