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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,502 Reviews
Call Service Center (971) 340-4573

1,502 Reviews of Mercedes-Benz of Portland - Service Center

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October 19, 2021

Chris and the whole team were great in working with me in the needs for both of my vehicles More

by ECHUNTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
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Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello, thank you for this kind review of Chris and the rest of our service team! We are happy to know they provided you with an excellent experience and we hope to see you again soon.

October 19, 2021

Very frustrated to learn that only two services were included with my increased lease payments when it was sold to me as all services due during my 3-year lease period. I will not be leasing with this d More

by Kirsten and John Schroeder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Cain
Report | Print
October 18, 2021

Great service over all with exceptional courtesy from service advisor. Service Advisor very informative on the services to your vehicle More

by KIET_T_NGUYEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello, thank you for having your vehicle serviced here at Mercedes-Benz of Portland. We are happy to know our team provide you with a courteous and informative visit and we hope to have you back for any future needs.

October 17, 2021

Worst place to go, not only the drive of 200 miles to take my car to Dealer for repairs and missing a full day of work, they told me I had to leave my car for 3 days, and that I had to pay .50 per mile a More

by estellagarza21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Araujo Suarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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October 17, 2021

Great customer experience and expertise on the service department. Very communicative with the customer and always trying to save time. More

by leking3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andres Acevedo
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello, we are happy to know you always receive great customer service from our team here at Mercedes-Benz of Portland and we would like to thank you for this kind review! Please don't hesitate to reach out in the future, we are happy to hep!

October 16, 2021

Good personal service that was timely and thorough. The team is very easy to work with. More

by KJHOLMESSULLIVAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello, thank you for visiting Mercedes-Benz of Portland! We are happy to know you visit with us was easy and timely and we hope to see you again soon!

October 16, 2021

Chris in service is who you want to see when you need help with your vehicle. Best experience ever. Thank you Mercedes of Portland! More

by Duanep55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hi Duane, thank you for this kind review of our team member, Chris! We are pleased to know he provided you with a great experience and hope to have you back for any future needs!

October 16, 2021

We loved the pickup-drop off service with the loaner. It made getting the repairs done so convenient. First rate customer service! More

by Sailing58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello - Our team is happy to know you enjoy or loaner vehicle option during service appointments and would like to thank you for taking the time to share this positive feedback. We truly appreciate your business and hope to have you back at Mercedes-Benz of Portland for any future needs.

October 16, 2021

After an oil change,I was told that my car needs a new radiator, was never given a reason why,,is it leaking? More

by RAGUILAR3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Cain
Report | Print
October 14, 2021

The wait when I arrived for my scheduled appointment was long but they seemed short staffed. Everything else was great. More

by SYOUNGF
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello, while we are sorry for the wait you experienced our team would like to thank you for your understanding. We are pleased to know all other aspects of your visit went well and hope to have you back at Mercedes-Benz of Portland for any future needs.

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