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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,487 Reviews
Call Service Center (971) 340-4573

1,487 Reviews of Mercedes-Benz of Portland - Service Center

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October 16, 2021

Good personal service that was timely and thorough. The team is very easy to work with. More

by KJHOLMESSULLIVAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello, thank you for visiting Mercedes-Benz of Portland! We are happy to know you visit with us was easy and timely and we hope to see you again soon!

October 16, 2021

Chris in service is who you want to see when you need help with your vehicle. Best experience ever. Thank you Mercedes of Portland! More

by Duanep55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hi Duane, thank you for this kind review of our team member, Chris! We are pleased to know he provided you with a great experience and hope to have you back for any future needs!

October 16, 2021

We loved the pickup-drop off service with the loaner. It made getting the repairs done so convenient. First rate customer service! More

by Sailing58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello - Our team is happy to know you enjoy or loaner vehicle option during service appointments and would like to thank you for taking the time to share this positive feedback. We truly appreciate your business and hope to have you back at Mercedes-Benz of Portland for any future needs.

October 16, 2021

After an oil change,I was told that my car needs a new radiator, was never given a reason why,,is it leaking? More

by RAGUILAR3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Cain
Report | Print
October 14, 2021

The wait when I arrived for my scheduled appointment was long but they seemed short staffed. Everything else was great. More

by SYOUNGF
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello, while we are sorry for the wait you experienced our team would like to thank you for your understanding. We are pleased to know all other aspects of your visit went well and hope to have you back at Mercedes-Benz of Portland for any future needs.

October 13, 2021

Professional and accommodating staff and good and timely service. I did service B, scheduling was online and smooth and received my car on the estimated time. More

by ahmad.khoshnevis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hi Ahmad, thank you for this kind review! We are pleased to know our team provided you with a professional and accommodating experience and we hope to have you back for any future service needs. Until then, enjoy the road ahead!

October 13, 2021

Took longer than expected BC the said they had the part but didn’t have it. More

by merfam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service person
Report | Print
October 13, 2021

Check engine light on again less than 24 hours after service. Dealership would not double check their work to see if it’s associated with their service. More

by Zee
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Andres
Report | Print
October 13, 2021

Great customer service, friendly staff. However, very hard to get in touch with then over the phone. More

by Abdel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hi Abdel, thank you for this kind review. We are happy to know our team provided you with excellent customer service and would like to apologize for the troubles you have experienced while trying to contact us. I assure you this feedback will be shared with our team.

October 13, 2021

Appointment scheduled in a timely manner, work performed as soon as parts arrived and work completed correctly. More

by WOLFSONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Godbey, Christopher Cain
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello - We are pleased to know your experience with our team was prompt and that the services on your vehicle were completed correctly. I hope you will consider reaching out to Mercedes-Benz of Portland for any future needs as we are happy to help!

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