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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,502 Reviews
Call Service Center (971) 340-4573

1,502 Reviews of Mercedes-Benz of Portland - Service Center

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October 30, 2021

Able to squeeze into schedule quickly. Text and email updates makes for easy correspondence. Finds deals to save customer costs. Convenient shuttle service. More

by Mika
Recommend Dealer
Yes
Employees Worked With
Hans Gartner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rod Soprito
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Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hi Mika, thank you for this great review! our team is happy to have gotten you in for service in a timely manner and we are pleased to know you enjoyed using our shuttle service. Please don't hesitate to reach out to the Mercedes-Benz of Portland team for any future needs.

October 26, 2021

Service rep explained everything thoroughly. Service was well done. Courtesy car was prompt. Very happy! More

by KOLBRP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello, our team is happy to know you enjoyed your recent service visit with us here at Mercedes-Benz of Portland and we would like to thank you for this great review!

October 26, 2021

I found the service Team to be attentive, knowledgeable and committed to making sure my service experience was delivered with the highest level of professionalism. More

by MARK@CORE215.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hi Mark, we are happy to know you found our service team to be attentive, knowledgeable and committed. We truly appreciate the positive feedback you have shared and hope to have you back at Mercedes-Benz of Portland in the future.

October 25, 2021

As a life long Merced Benz customer I very upset how I was treated and responded to and how that behavior was defended . More

by EUNA.MCLAUGHLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Godbey
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October 25, 2021

Tom is the best! He helped me so much. I will always work with him again. More

by INGO.MELZER
Recommend Dealer
Yes
Employees Worked With
Tom Maddux
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello - We are pleased to know you had a positive experience with our team member, Tom, and would like to thank you fort his kind review. Our team truly appreciates your business and we look forward to having you back for any future needs!

October 24, 2021

I love the brand ( I have owned at least 8 mercs in my life , i like the dealership , but hugely disappointed in how I was dealt with during recent visit More

by EUNA.MCLAUGHLIN
Recommend Dealer
No
Employees Worked With
Richard Fox
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cain
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October 21, 2021

Did a great effort but car came back with different issues then original problems car was having More

by OREFISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello - while we are pleased to know the original issues you were having with your vehicle were resolved by our team it is regrettable to know new ones have developed. Please don't hesitate to contact our service team if you have any questions or concerns, we are happy to help!

October 21, 2021

It was a terrible experience. The rental car they gave me died and I was left stranded . I could not get answers to my calls and texts through the whole process. No one answered my husband's calls either. Th More

by SIDECARMONKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arthur Dimalanta, Mo Abujamous, Mark Tower
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October 20, 2021

Greatly satisfied with Mercedes-Benz customer service!!! Always on time, always friendly !!! Just love it!!! More

by Beauty.business
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Soprito, Alexavier Sheppard
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Nov 04, 2021 -

Mercedes-Benz of Portland responded

Thank you for this great review. Our team is thrilled to know you are always happy with the service provided to you and we hope to have you back at Mercedes-Benz of Portland again soon.

October 20, 2021

Always helpful and professional —-short turnaround and good communication —happy to have loaner or shuttle More

by TKBLOOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
Report | Print
Nov 05, 2021 -

Mercedes-Benz of Portland responded

Hello, we are happy to know our team always provides you with a helpful and professional service experience and we would like to thank you for this kind feedback! We look forward to continuing to provide you with prompt and communicative service in the future!

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