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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,516 Reviews
Call Service Center (971) 340-4573

1,516 Reviews of Mercedes-Benz of Portland - Service Center

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November 19, 2021

Chris was very helpful with all things needed for the recall and all items on our list were completed More

by tpalbert1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
Report | Print
Nov 20, 2021 -

Mercedes-Benz of Portland responded

Hello, we are pleased to know the recall on your vehicles was addressed in a timely manner. Our team would like to thank you for taking the time to share this positive feedback and we hope to have you back at Mercedes-Benz of Portland again soon.

November 17, 2021

The service people were not interested in my presence or helping me. I will definitely be bringing my other Mercedes to Beaverton instead. More

by Go2goal8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember the agent who was "helping" me
Report | Print
November 17, 2021

We have been doing business with Portland Mercedes for over 11 years and have always been treated well with excellent service. More

by MIKEGARTMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Nov 18, 2021 -

Mercedes-Benz of Portland responded

Hi Mike, thank you for your loyalty to Mercedes-Benz of Portland over the past 11 years! Our team truly values your business and we look forward to assisting you for many years to come. Until your next visit, enjoy the road ahead!

November 17, 2021

I brought in my 1989 mercedes Benz 300se for oil change and some repairs and was fixed up. Thanks all to the mechanics and staff. More

by MK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Acevedo
Report | Print
Nov 18, 2021 -

MK responded

Great mechanics and customer service

November 16, 2021

I have always found you to be professional in repairs and courteous in service and sales. More

by RGMYGRANT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Araujo Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2021 -

Mercedes-Benz of Portland responded

Hello, thank you for taking the time to share your thoughts about our service department! We are pleased to know they always provide you with a professional and courteous visit and we look forward to your next visit here at Mercedes-Benz of Portland!

November 16, 2021

Fast service.nice people.anything you ask for gets done fast I got my tire More

by CANDELARIAFLORES838
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Nov 17, 2021 -

Mercedes-Benz of Portland responded

Hello, thank you for these kind comments! We are pleased to know our team continuously provides you with prompt and efficient service and we hope to have you back at Mercedes-Benz of Portland for any future needs.

November 16, 2021

Great service as always. Big shout out to Mark Tower, who was helpful, knowledgeable, and a delight to work with, despite being incredibly busy juggling many services at once time...he deserves a big bonus o More

by LISE.LEHMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Nov 17, 2021 -

Mercedes-Benz of Portland responded

Hello Lise, thank you for this great feedback following your service experience with our team member, Mark. We are pleased to know he provided you a with prompt, helpful and knowledgeable visit and our team hope to have you back at Mercedes-Bens of Portland for any future vehicle maintenance needs.

November 15, 2021

White glove service all the way around! Everyone was White glove service all the way around! Everyone was professional and took care of us, right down to the pick up and delivery service of the loaner More

by Sailing58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Tabbert, Mark Tower, Ryan Power
Report | Print
Nov 15, 2021 -

Mercedes-Benz of Portland responded

Hello, thank you for choosing Mercedes-Benz of Portland. We are happy to know our team provided you with excellent service and hope you found our loaner service to be convenient for you. We hope to have you back for any future needs and would like to wish you safe travels in the meantime.

November 15, 2021

Excellent timely service. Everyone was aware of my limited amount of available time, and got the job done quickly and correctly. More

by Hjplatt2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Dimalanta
Report | Print
Nov 15, 2021 -

Mercedes-Benz of Portland responded

Hello, we are pleased to know our team was able to work with your timeline and get you in and out quickly! We would like to thank you for taking the time to share this positive feedback and encourage you to reach out to Mercedes-Benz of Portland for any future needs.

November 15, 2021

Excellent service as always from Mark Tower our service advisor. Friendly, on time and great amount of product knowledge More

by STEVE@POUNDWHOLESALE.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Maddux, Mark Tower
Report | Print
Nov 15, 2021 -

Mercedes-Benz of Portland responded

Hi Steve, thank you for this kind review. We are pleased to know Mark provided you with a friendly, timely and knowledgeable experience here at Mercedes-Benz of Portland and we look forward to your next visit with us.

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