Mercedes-Benz of Portland - Service Center

I love the brand ( I have owned at least 8 mercs in my life , i like the dealership , but hugely disappointed in how I was dealt with during recent visit life , i like the dealership , but hugely disappointed in how I was dealt with during recent visit More

It was a terrible experience. The rental car they gave me died and I was left stranded . I could not get answers to my calls and texts through the whole process. No one answered my husband's calls either. Th died and I was left stranded . I could not get answers to my calls and texts through the whole process. No one answered my husband's calls either. The only helpful person was Joseph in customer service. He was very friendly and helpful. More

Very frustrated to learn that only two services were included with my increased lease payments when it was sold to me as all services due during my 3-year lease period. I will not be leasing with this d included with my increased lease payments when it was sold to me as all services due during my 3-year lease period. I will not be leasing with this dealership in the future. More

Worst place to go, not only the drive of 200 miles to take my car to Dealer for repairs and missing a full day of work, they told me I had to leave my car for 3 days, and that I had to pay .50 per mile a take my car to Dealer for repairs and missing a full day of work, they told me I had to leave my car for 3 days, and that I had to pay .50 per mile after 75 miles for loaner. BULLCRAP, when I called to to schedule not once did they ever mention either of those things, very rude, I called service manager and all she could say sorry not once did she try to make it right, They like to take advantage of people our time is valuable just like there’s NEVER again will I step a foot there…..I hope the owners read it just so they know what kind scammers they have working for the public, if it’s not sales and service they would not have wages!!!! Rude!!!! More