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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,487 Reviews
Call Service Center (971) 340-4573

1,487 Reviews of Mercedes-Benz of Portland - Service Center

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November 01, 2021

Excellent customer service. Very attentive and courteous staff. All service was completed earlier than promised More

by BMREICH3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron
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Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello, it is a pleased to know our team provided you with a attentive and courteous visit and we would like to thank you for choosing Mercedes-Benz of Portland!

November 01, 2021

Highly responsive, friendly and efficient. Fit me in without appointment and finished the repair before schedule More

by MINGLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Mendoza-Loeza
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Nov 04, 2021 -

Mercedes-Benz of Portland responded

Thank you for choosing Mercedes-Benz of Portland! We re happy to know our team always provides you with a responsive, friendly and efficient experience and we look forward to having you back for any future needs!

October 31, 2021

I waited two weeks to get diagnostics that were not very informative and with an estimate repair bill that was as much as I paid for the vehicle. The experience made me regret ever buying another Mercedes b More

by rachel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Cain
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October 31, 2021

My service person took the time to show me a strange wear pattern on my tires, it was much appreciated! More

by STEPH13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
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Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hi Steph, thank you for this short and sweet review of our team here at Mercedes-Benz of Portland! We are happy to know you had a great experience and hope to see you again soon.

October 31, 2021

Love dropping off our vehicles here for service. My wife and I both have offices downtown, so it's very convenient. Fast and friendly service. More

by FRONTIEROVERLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
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Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello, we are pleased to know you find our service pick up and drop off to be convenient for both you and your wife and we would like to thank you for taking the time to share this positive review for our team!

October 30, 2021

Able to squeeze into schedule quickly. Text and email updates makes for easy correspondence. Finds deals to save customer costs. Convenient shuttle service. More

by Mika
Recommend Dealer
Yes
Employees Worked With
Hans Gartner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rod Soprito
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Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hi Mika, thank you for this great review! our team is happy to have gotten you in for service in a timely manner and we are pleased to know you enjoyed using our shuttle service. Please don't hesitate to reach out to the Mercedes-Benz of Portland team for any future needs.

October 26, 2021

Service rep explained everything thoroughly. Service was well done. Courtesy car was prompt. Very happy! More

by KOLBRP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello, our team is happy to know you enjoyed your recent service visit with us here at Mercedes-Benz of Portland and we would like to thank you for this great review!

October 26, 2021

I found the service Team to be attentive, knowledgeable and committed to making sure my service experience was delivered with the highest level of professionalism. More

by MARK@CORE215.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Cain
Report | Print
Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hi Mark, we are happy to know you found our service team to be attentive, knowledgeable and committed. We truly appreciate the positive feedback you have shared and hope to have you back at Mercedes-Benz of Portland in the future.

October 25, 2021

As a life long Merced Benz customer I very upset how I was treated and responded to and how that behavior was defended . More

by EUNA.MCLAUGHLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Godbey
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October 25, 2021

Tom is the best! He helped me so much. I will always work with him again. More

by INGO.MELZER
Recommend Dealer
Yes
Employees Worked With
Tom Maddux
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Nov 04, 2021 -

Mercedes-Benz of Portland responded

Hello - We are pleased to know you had a positive experience with our team member, Tom, and would like to thank you fort his kind review. Our team truly appreciates your business and we look forward to having you back for any future needs!

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