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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,516 Reviews
Call Service Center (971) 340-4573

1,516 Reviews of Mercedes-Benz of Portland - Service Center

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November 29, 2021

Not good at communicating that you were closed on Saturday’s. Very inconvenient for people out of town and work all week. Was not told this and the car was damaged by tow truck driver. It took more t More

by COPLENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Fox
1.0
This rating includes all reviews, with more weight given to recent reviews.
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November 27, 2021

Very good customer service despite COVID restrictions and limited staff. The road construction makes entry challenging. Otherwise it was a very good experience and my car runs great. More

by KLBDOBBINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Nov 29, 2021 -

Mercedes-Benz of Portland responded

Hello, thank you for these kind words and your understanding during these times. We are pleased to know your vehicle is running great following your recent visit and we look forward to assisting you with any future maintenance needs.

November 27, 2021

Scheduled the service when I wanted & explained what would be done during the service and why it was needed. A shuttle ride was offered which I didn’t require but was nice to have the option. The servi More

by COLOMBO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Sefley
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Nov 29, 2021 -

Mercedes-Benz of Portland responded

Hello, Our service team is happy to have provided you with an informative, accommodating and efficient service visit. We would like to thank you for this kind review, and hope to have you back at Mercedes-Benz of Portland in the future.

November 26, 2021

My favorite car dealer. Always so very professional and great to deal with. Solved my issue immediately. Super grateful… More

by DAVIDLEVINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Nov 29, 2021 -

Mercedes-Benz of Portland responded

Hi David, thank you for this positive review! Our team is thrilled to know Mercedes-Benz of Portland is your favorite car dealership! We truly appreciate your business and look forward to assisting you with any future needs. Have a great week!

November 25, 2021

Service department is a rude, cramped, miserable place. No accountability from the service representative and an arrogant attitude towards servicing a six-year-old Mercedes. More

by msimmer
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Christopher Cain
Report | Print
November 25, 2021

Personal concern for customer care. Courteous and accurate diagnosis of problems and how to solve them. More

by Joe@carusoproduce.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Araujo Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Dike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cain
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Nov 29, 2021 -

Mercedes-Benz of Portland responded

Hello Joe, thank you for this short and sweet review of our team here at Mercedes-Benz of Portland. We are pleased to know you feel this way following your experience with us. Until your next visit, drive safe!

November 24, 2021

I Always get great customer service when I take my car to have maintenance preformed. More

by SHANNONSPRUELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod
Report | Print
Nov 29, 2021 -

Mercedes-Benz of Portland responded

Hi Shannon, thank you for taking the time to share this great feedback. We are pleased to know our team provides you with excellent customer service during your service visits and we look forward to having you back at Mercedes-Benz of Portland for any future needs.

Nov 29, 2021 -

SHANNONSPRUELL responded

Keep up the great customer service.

November 24, 2021

The service department seems much less organized than past years. Appointment was online and convenient. At arrival waited 15 minutes for “paperwork “ to be completed. When I picked up the car two hours More

by timothygstempel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Tower
Report | Print
November 23, 2021

Very helpful, solid work, however, I was very disappointing that the car wasn’t washed or vacuumed while in for service. More

by ZACHARY.BARRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Acevedo
Report | Print
Nov 23, 2021 -

Mercedes-Benz of Portland responded

Hi Zachary, thank you for sharing this honest feedback! Im sorry to learn your vehicle was not cleaned before being returned to you and I assure you this feedback will be shared with our team. In the meantime, we hope to assist you with any future service needs.

November 21, 2021

I have been getting service here for 3 yrsAlways I have been getting service here for 3 yrs Always pleasant and thorough when servicing my car. More

by RKEAR62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob
Report | Print
Nov 22, 2021 -

Mercedes-Benz of Portland responded

Hello, thank you for your loyalty to our service department here at Mercedes-Benz of Portland! We are happy to have served you so well throughout the past 3 years and look forward to providing you with excellent service for many more. Until your next visit, drive safe!

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